Join the team as our next Principal Solutions Engineer, Emerging Technology & Innovation
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
This position is needed to be the founding Solutions Engineer on the Emerging Technology and Innovation (ETI) team to bring a new product to market for Twilio.
Twilio's Emerging Technology and Innovation (ETI) team explores the future of customer engagement by researching and experimenting with artificial intelligence and other cutting edge technology. We dream big, believe in rapid prototyping to test our ideas, work closely and iteratively with customers and developers, and share what we learn with the Twilio community. As we bring a new AI product to market, we are hiring a go-getter solutions engineer directly within the ETI team. This person will be a subject matter expert on our new product, shaping our go-to-market strategy and setting the foundation for the product’s success as it seeks Product-Market Fit (PMF).
We are seeking a Principal Solutions Engineer who will be responsible for qualifying and delivering the technical win with customers for a new product at Twilio, and who will directly shape our go-to-market strategy. They will lead the technical pre-sales relationship, propose technical architectures, demo the product, anticipate concerns, and offer creative solutions. The right candidate is willing to dive deep into and stay up-to-date with the rapidly changing world of AI and LLMs, and help influence our roadmap to deliver value to our customers. They know how to build trust while navigating the rapid evolution of a nascent product.
We want someone who loves working cross-functionally and establishing connective tissue both internally and externally. You will collaborate closely with internal stakeholders including our amazing teams of generalist sales and solution engineers, technical marketing and developer evangelists, product and engineering teams, and other stakeholders. Your customer insights will directly influence the product roadmap and positioning.
This person should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with our customers’ developers.
The ETI team is a small group of builders and we often wear many hats. We are seeking someone who is excited to envision the future with us and help shape our go-to-market strategy.
In this role, you’ll:
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Desired:
This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Applications for this role are intended to be accepted until 10/31/24 but may change based on business needs.
Applications for this role will be accepted on an ongoing basis.
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
