Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?”
Position: Principal/Senior Manager, Supply Chain Management(Control Tower)
Control tower team is a central function and a nerve center responsible for driving End to End supply chain with a focus on key operational metrics related to service performance.
The team will have a hawk’s eye on operations and lead decision making by proactively predicting, build avoidance/resilience and mitigate service risks if any. They will act as custodian of customer experience and help build visibility for leadership and own RCA / problem solving issues.
CT focuses on inbound and outbound function from suppliers to FC storage in time, and in full, and providing best in class service to customers and suppliers.
What You Will Do:
- Develop & Monitor comprehensive performance dashboard of lead indicators for Asset (FC, Hubs etc.)
- Assess service risks and deploy levers to avoid or mitigate to deliver best-in-class customer experience (speed and reliability)
- Build and update playbooks to deliver service recovery with changing scenarios and scaling business for internal and external supply chain / business events
- Program manage with cross functional stakeholders to problem solve major issues
- Anchor all major peak events, track readiness across assets and manage event performance on service, speed and cost
- Automation of Control tower monitoring and recovery lever execution at scale (Cockpit)
- Contribute to core product design and upgrades to improve supply chain reliability/speed
- Develop improvement road map for Service metrics like OOS, NYS, ExSD, CPT miss etc.
- Deploy Predictive Analytics and Set Processes for effective management of CT operations
- Support in national fulfilment center network design, optimal throughput calculation and load balancing between the fulfilment centers
- Conduct review of fulfilment center operational process and identify ways to boost productivity by optimizing manpower and reducing process lead time
- Communicate with leadership on areas that can be improved within the organization and provide advice on how to improve
Essential Qualifications:
- 8+ years of work experience in logistics, manufacturing, production management, distribution management, business analysis or any similar area
- in supply chain management, Logistics, Engineering, Operations Research or equivalent area preferred
- Business Fluent English Skill
- Resume in English is required
Preferred Qualifications:
- Experience with process management and improvement
- Anyone with reporting experience using Tableau, Power BI, etc.
- Anyone with SQL knowledge
- Those who are proficient in MS Office
- A person with a high level of understanding of E-commerce or logistics services in general
- Those with a bachelor's or master's degree in industrial engineering
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
