Principal, Program Management Retail Operations

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?” 

Position: Principal, Program Management Retail Operations

We are seeking a highly organized and detail-oriented Program Manager to oversee and manage retail operations initiatives. You will act as the central point of contact for our retail buyers, ensuring all project tasks are executed efficiently and on time.  

What will you do?   

•  Manage project tracking, milestones, resources, and reporting for various retail operations initiatives 

• Collaborate with retail leadership to develop and implement project plans 

• Track project progress, identify roadblocks, and implement solutions 

• Communicate project updates, deadlines, and deliverables to stakeholders 

• Routinely engage with buyer teams to drive progress 

• Monitor and evaluate the success of retail operations initiatives 

• Compile and analyze project data to identify trends and opportunities for improvement 

Essential Qualifications:  

• 10+ years of experience in program management or a related project management field 

• Proven track record of successfully managing multiple projects simultaneously 

• Organizational wizardry and superb attention to detail 

• Strong communication, interpersonal, and collaboration skills 

• Proficiency in project management methodologies and tools 

Preferred Qualifications:  

• Experience in the retail industry in an operational capacity 

• Experience working with cross-functional teams 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Things to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.