Principal, Program Management Retail Business Operations

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?” 

Position: Principal, Program Management Retail Business Operations

We are searching for a highly experienced and results-oriented Retail Business Operations Manager to join our growing team. In this role, you will be responsible for designing and implementing performance targets and evaluation metrics for our teams of Retail Buyers, ensuring they are optimized to drive focused outcomes for the company. You will leverage your strong analytical skills and excel wizardry to track progress, point out gaps, understand pipeline, identify trends, create data-driven insights, and develop strategies to maximize buyer performance. 

What will you do?    

• Design and implement buyer performance targets and evaluation metrics aligned with company goals 

• Collaborate with buyers and department heads to set and achieve performance objectives  

• Analyze performance data to identify areas for improvement 

• Develop and recommend strategies to optimize buyer performance and exceed targets 

• Communicate performance insights and recommendations clearly and concisely to all stakeholders, including company management team 

• Track and monitor progress towards performance targets and make adjustments as needed 

Essential Qualifications:  

• 10+ years of experience in retail business operations or a related field such as sales operations or other target/quota driven operations 

• Proven track record of designing and implementing performance metrics and driving business outcomes 

• Strong analytical skills and strong capability in Excel 

• Excellent communication and interpersonal skills 

• Ability to work independently and as part of a team 

Preferred Qualifications:   

• Experience in the e-commerce industry 

• Experience working with buyers in a retail setting 

• Knowledge of retail performance measurement methodologies 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Things to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.