Principal Product Manager

Hello, Truecaller is calling you from Bangalore, India! Ready to answer?

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 400 million active users per month. 
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400+ people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions. 

The Truecaller for Business team's focus is on creating new revenue streams for Truecaller through solutions that help businesses in improving the efficiency of their customer communications. With visibility to more than 400 million users, Truecaller for Business provides an ideal platform for businesses across the globe to engage with their customers to drive business outcomes. The team has built multiple product lines spanning different verticals - intelligent communications, customer engagement and trust-and-safety.

Verified Communications Solutions is a well-established product vertical within Truecaller for Business that is tasked with building products and services that enable enterprise customers to manage their brand and engage with their own customers on Truecaller more efficiently by optimizing their contact centre operations.

As Principal Product Manager in Truecaller for Business, you will own and shape

the strategy, define KPIs and be responsible for the roadmap delivery of products built under the portfolio of Verified communications solutions. You will play a key role in the 10-100 journey for a product line that has scaled to become the most anchored offering in Truecaller’s suite of enterprise products.

In this journey you will have to work closely with Truecaller leadership, horizontal cross-functional teams inside Truecaller and CPaaS partners to drive the success of the product portfolio you manage both in terms of adoption and revenue. We are looking for someone who can drive innovation in this space and ensure that our offering remains differentiated against the competition.

What you bring in: 

• 8-10 years of overall work experience with at least 5-7 years in product management.
• Worked at either a CPaaS, CCaaS or UCaaS ecosystem in building communication solutions or solutions for contact centre management for businesses in India or globally.
• Past experience building consumer mobile applications at scale will be a huge plus.
• Sound technical knowledge of APIs and workflow management.
• Sound understanding of monetization and an ability to build pricing strategies. 
• You know how to work with partners as well as end customers to identify problems and build a roadmap that reflects strategic as well as business priorities.
• You have the ability to influence multiple cross-functional teams without authority to get the job done - sales, customer success and more.
• Exceptional analytical, strategic, and problem-solving skills, with a data-driven approach to decision-making.
• Excellent interpersonal and communication skills, with the ability to effectively communicate complex concepts to a diverse range of stakeholders.
• Get stuff done mindset - small team, audacious goals and flawless execution.
• Passionate about creating great user experiences both for businesses and consumers.
• Proven track record of product management for mobile devices and/or applications. 

The impact you will create

• You will develop and drive the overall product vision, strategy, and roadmap for everything within the Verified communication solutions portfolio, ensuring alignment with the company's strategic goals and objectives.
• You will deliver high-quality products in-time, to meet important business revenue goals that excite our investors and customers.
• You will conduct market research and competitive analysis to identify new opportunities, trends, and customer needs in the business communications space.
• You collaborate with cross-functional teams, product & engineering, analytics as well as marketing and sales, to ensure seamless product development and go-to-market processes.
• You will develop a deep understanding of our customers and their needs, acting as the voice of the customer within the organization and with leadership.
• Drive and coach teams to develop problem statements and form hypotheses of new feature(s)/feature areas.
• Create clarity for the team by communicating the business priorities and vision and helping them incorporate that into their plans.
• Build strong relationships with customers, business partners and other stakeholders to generate long-term value.
• Constantly monitor progress and look for ways to improve the product.

It would be great if you also have:

• Experience working with Android & iOS teams
• Tools: Jira / Trello/ Confluence/Looker/GA

Life at Truecaller - Behind the code:  https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

This position is based in Bangalore, India. 

We only accept applications in English. 

What we offer: 

• A smart, talented and agile team: An international team where  ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. 
• A competitive compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges. 
• Office life: We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There is something for everyone!

Come as you are: 

Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.