Principal Product Manager - Marketplaces and Social

Location Details: United States - Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

GoDaddy is on a mission to empower small and medium entrepreneurs to sell anywhere. GoDaddy Payments plays a key role by enabling GoDaddy customers to be able to accept payments via all channels with the lowest payment processing fees in the industry!

Our Team focuses on building the experiences to support Commerce JTBD for Inperson and online business for GoDaddy’s customers. This position will manage the Marketplaces platform to connect with e-commerce marketplaces, our Managed Woo commerce services offering along with platform capabilities and experiences to sell on social channels. At Godaddy, we serve a diverse base of customers across segments & different stages in their business lifecycle including nascent emerging and seasoned sellers. As a team, we are focused on driving commerce adoption and driving paid subscriptions.

As a Principal Product Manager- Commerce Experiences in the GoDaddy Payments and Platform team, you will lead customer research, long-term strategy, feature gap identification, roadmap planning, requirements generation, backlog prioritization, experiment design, product delivery, and partner outreach to deliver outstanding experiences for our customers.

You will identify points of friction, build a business case, set requirements, and implement experience improvements directly driving activation & Net-promoter Score. This role requires one to serve as a hands-on analyst, resolving customer concerns, gathering data, and driving projects to completion.

What you'll get to do...

• Set product strategy, identify and introduce new products and services to the GoDaddy Commerce portfolio as well as ensure that our existing offerings provide great end-to-end experiences for customers.
• Get ownership and freedom to iterate, and experiment to improve our user experience to build meaningful engagement loops & experiences.
• Be a product leader, prioritize, and work with multiple teams across software engineering, product management, legal, finance, and core commerce and payments businesses.
• Define the strategy building and optimizing commerce workflows centered around accepting & managing payments while working with several teams to intake & rationalize asks.
• Manage weekly, monthly, and quarterly operational and project reporting to supervise progress, handle user problems, and continuously drive the organization toward our goals. Use components made by other teams to unlock new experiences while optimizing for time to market.
• Establish and lead operational working rhythms to partner & align with support, sales & other product teams to get inputs advising product decisions & ensure readiness to launch new features and improvements.

Your experience should include...

• 5+ years of prior experience in building experiences & a record of improving engagement, retention, and Net Promoter Score. Competent delivery of results and prioritize tasks in a fast-moving, dynamic environment.
• Experience & comfort in independently analyzing data to drive decisions & find opportunities using Quicksight, Tableau or Full Story, Elastic search databases, SQL.
• Strong entrepreneurial spirit - hard-working, individually accountable & own the delivery & results of high value initiatives.
• Passion for understanding customer needs and using great design to elegantly solve problems. Ability to simplify requirements into wireframes & work with UX teams to translate them into effective user journeys across the web & mobile.
• Experience in using tools like Jira, Miro, Microsoft Office, Sequence Diagrams, Flowcharts to effectively & efficiently communicate requirements.
• Ability to build positive long-term relationships with both internal and external teams and influence them to deliver results.
• You have strong engineering competence and the ability to learn new technologies, partner closely with engineers on technical issues, and groom, plan, and refine requirements.
• Track record of working independently in a fast-paced, ambiguous environment with limited supervision. You learn fast, and can quickly absorb the nuances of varied offerings as well as the behavior of GoDaddy Commerce internal systems.

You might also have...

• Excellent organizational and communication skills, with high attention to detail.
• Strong project management skills, be comfortable in organizing and orchestrating sophisticated initiatives that require significant interactions across multiple teams.
• Analytical thinking - clear thinking, knowing when/how data is important, quick and articulate in written and verbal communication. Ability to break sophisticated directions into smaller steps, decisions, and tests.
• Experience working on remote and distributed teams.

We've got your back...

We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.