The Account Experience Solution is responsible for managing and continuously enhancing the product portfolio to support our fast-growing subscription-based business with over $1.5 billion in ARR. We operate mission-critical usage metering systems, provide customers with advanced tools for insights and control over their Dynatrace spend, and develop products to manage the entire subscription lifecycle. We are dedicated to digitally enabling the customer purchase journey, catering to both existing and future digital buyers, and driving Product-Led-Growth initiatives to accelerate the adoption of the Dynatrace Platform.
We are seeking a visionary Principal Product Manager to establish and lead a new capability within the Account Experience Solution. This capability, comprised of engineering teams and product managers, will work on diverse initiatives across the customer purchase journey. The goal is to complement our high-touch enterprise sales motions with low/no-touch options, accelerating the onboarding of new customers and expanding growth within existing ones.
To excel in this role, you will need the ability to develop impactful product strategies and drive successful execution in a highly cross-functional setting across a broad range of topics. Those include, but are not limited to:
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Value Discovery: Provide a frictionless, self-service discovery of the Dynatrace Platform through Sandboxes for both prospects and existing customers and a best-in-class Free Trial experience.
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Hyperscaler Marketplaces: Develop compelling offers and build reliable integrations across all Hyperscaler Marketplaces to guarantee seamless and secure large-volume transactions.
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Partners Business: Develop products, integrations, and self-service support for our largest partners to sell Dynatrace at scale.
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Product-Led-Growth: Design and develop Product-Led-Growth (PLG) frameworks to support the Marketing and Product organization in driving product adoption across our entire customer base.
Responsibilities
- Lead the capability in close alignment with the capability leadership team.
- Develop a strong vision, mission, and roadmap for the capability.
- Co-own the product strategy with the Solution Product Lead for the core focus areas within the capability.
- Represent the leadership team (internally & externally).
- Collaborate and regularly align with senior stakeholders across the organization to ensure a successful execution of the strategic initiatives.
- Identify pain points and opportunities for additional customer and business value.
- Drive resource planning (staffing) and identify key-invest areas in alignment with the company’s business goals.
- Act as a domain leader, inspire, guide, and closely work with the product management team.
- Promote product management methodologies, tools, and best practices through coaching, mentoring, and setting an example for product managers.
- 7+ years of product management experience or equivalent role within a SaaS software product company, preferably in a B2B environment.
- 3+ years in a product lead role, preferably larger teams of 10 or more product managers.
- Strong experience in developing and executing product strategies resulting in significant business impact.
- Proven track record in defining and executing Product-Led-Growth initiatives (Acquisition and Expansion) within a B2B environment.
- Ideally previous experience in the Observability space.
- Significant experience working in a Matrix organization and ability to lead through influence
- Ability to handle complex conversations, externally with our customers and internally with our senior Stakeholders
- Outstanding organizational and leadership skills, hands-on mentality and proactivity.
- High degree of resilience, ability to deal with uncertainty, and strong decision-making skills.
- Clear sense of ownership and accountability, excellent communication skills with team, peers, and stakeholders alike, as well as strong bias for action.
What's in it for you?
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.
Compensation and rewards
- We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
- Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 80.000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.
