We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position: Principal, Process Innovation (return operations & reverse logistics focus)

Process Innovation team drives process improvement across the entire supply chain by analyzing Coupang's processes and supports the implementation/settlement of the items on the field, thereby contributing to enhancing Coupang's competitiveness. Improving process & cost are the primary goals for this role.

These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management.

What You Will Do?

•Lead functional area of return operations within the fulfillment centre network for all FCs.

•Deliver cost goals and other key KPIs assigned

•Process set up and streamlining the process across all Fulfillment centres

•Deep dive into key areas to identify areas of improvement and gather data and analyse data to arrive at actionable insights.

•Lead cross-functional projects between Ops and the other stakeholders for the process improvement

•Undertake RCA for issues and solving complex operational problems

•Do deep dives on recurring issues and bring a systematic closure to those issues

•Process review and improvement in all function areas or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations

Basic Requirements:

• Bachelor degree in Chemical Engineering, Electrical Engineering, Materials Science Engineering, Mechanical Engineering, Computer Science, Industrial Design, or equivalent degree/experience.

• Excellent communication and storytelling skills.

• 7+ years of experience in process enhancement, project management, and problem solving.

Preferred Qualifications:

• Experience in working and collaborating with diverse teams in a rapidly growing environment 

• Ability to analyze data, provide insight and apply solution

• Experience in implementing/managing complex projects while leading various stakeholders

• Ability to show commitment at work and exert leadership

• Ability to mentor junior and senior engineers

• Fluent in English communication

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.