Principal Outbound Product Manager, Public Sector Digital Services
Amsterdam, Netherlands
This position reports to: Director of Outbound Product Management – Customer and Industry Workflows
Company: Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
The Team: The Customer and Industries Workflows business unit products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Our products, Customer Service Management and Field Service Management, and Industry verticalized solutions such as Public Sector Digital Services, deliver omnichannel customer engagements, while uniting the front, middle, and back office to help teams resolve issues faster, and drive great experiences through our products.
The Role: Outbound Product Managers are key to help us scale as we continue to be one of the fastest growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered.
What you get to do in this role:
Develop high quality enablement content that describes the value of the product innovation with a focus on self-service and agency-assisted omnichannel citizen engagement capabilities.
Develop a deep understanding of customer use cases and success outcomes, and influence product roadmap
Develop best practices assets to drive adoption by customers and partners
Become a trusted resource to promote the Public Sector Digital Services vision with industry influencers, strategic partners and analyst firms.
Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, release themes, go-to-market and customer adoption plans.
Lead cross-functional teams to accomplish our goals.
5+ years of Product Management or related experience
Deep experience with CRM applications, specifically data models applied across multiple industry verticals or related is a strong plus
Experience in Development/Functional Consulting functions with focus on Public Sector solutions is a plus
Very strong written and oral communication skills
Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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