The ML team empowers enterprise customers and developers on Replicant’s platform to help create delightful conversations that provide fast and effective resolutions to their clients through contact center automation. We define and build the next generation of bot building paradigms for complex enterprise customer service and contact center automation scenarios. You will be part of a cross-functional group of engineers that are applying the latest research in Generative AI and NLP - including LLMs and other advancements in research into our core product lines.
What You'll Do
- Partner with other business units to define the next-generation chatbot paradigms in the LLM era to deliver unparalleled user experience.
- Design, implement and scale critical machine learning algorithms and services to support Repliant’s most strategic initiatives.
- Provide architectural guidance and mentorship to up-level the engineering organization
- Set the team's technical direction, cultivating an environment that encourages innovation and professional growth.
What You'll Bring
- 12+ years industry experience in relevant fields, with 5+ years of experience in technical leadership in Conversational AI products.
- Domain expertise in multiple of the following areas: Conversational AI, NLP, Knowledge Base, Dialog Management, ASR, LLM. Publishing/presenting in top conferences ( NIPS, ICML, ICLR, AAAI, ACL, EMNLP, KDD, etc ).
- Strong experience in designing and optimizing “zero to one” AI-based solutions for AI products.
