Principal I, Program Management, Translation

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.     

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.   

Position : Principal I, Program Management (Translation)

Coupang’s Translation Operation Manager transforms Coupang into a global service by managing the global process of all contents necessary for product, development, and training guide.

Based on a deep understanding of local culture, the nature of eCommerce business and engineering process, you will oversee the process to ensure that the linguistic quality of Coupang services is maintained at a high level.

You will need to communicate directly with responsible translators and content strategists, establish processes and guidelines for managing the translated words and sentences, and take the leading role in distributing them.

You will also categorize and maintain translation database efficiently and continuously improve the quality and process, thereby contributing to Coupang’s global business.

What will you do?  

• Establish process for managing contents related to product, development, and training guide, based on understanding of local culture and the nature of eCommerce business
• Communicate and discuss solutions with stakeholders of global processes and translation tasks (such as PM, designer, engineer, translator, content strategist)
• Manage translation process, and prepare and distribute process guidelines – such as schedule management process and translation quality management process
• Maintain translation style guide, glossary category and database document – including preparation and distribution
• Monitor the trend of translation process in global services to support global business team and engineering team
• Lead projects independently and make decisions on necessary priorities

Essential Qualifications: 

• Native speaker level of Chinese (traditional)
• Proficient in English communication
• 7+ years of experience in translation or localization management
• Understanding of product design and engineering with experience of working in IT or eCommerce industry
• Experience in establishing or improving processes while managing translators or external translation companies
• Experience in leading and completing projects through close collaboration with various relevant teams within the company
• Communication skills for cooperating with various stakeholders to set priorities and solve problems
• Ability to produce writing guidelines and give presentations

Preferred Qualifications

• Experience in using CAT tools such as Lokalise
• Experience in working with various teams in a fast-growing environment
• Experience in managing projects with teams in various time zones
• Experience in budget planning and contracting with outsourced agency

Recruitment Process 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Things to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.