Principal, Global Mobility

 

About Coupang

Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley.

 

 

Team Description:

  • As a valuable part of Coupang’s Global Mobility team, the Senior Global Mobility Specialist will manage a caseload of the end-to-end global mobility processes, helping to ensure a smooth relocation and onboarding experience for our expatriates. The ideal candidate has a positive can-do attitude, thrives in a high energy, customer focused environment, works well managing multiple priorities and stakeholders, and is confident in their ability to drive continuous improvements to the program. 

 

Key Responsibilities:

 

  • Acts as the primary point of contact for expatriates moving to/based in various countries, providing guidance and support in managing their global mobility processes from relocation to on-assignment benefits and ongoing support to repatriation 

  • Provide outstanding customer service, including resolving any issues or escalations efficiently and effectively 

  • Manages key local vendors and liaises effectively with regional vendors, including relocation and destination services agencies, and travel providers ensuring they meet their SLAs 

  • Collaborates effectively with the Korea-based Global Mobility team and other internal stakeholders to ensure policies and processes are fit for purpose locally, efficient, and compliant. 

  • Manages, regularly audits, and analyzes their global mobility caseload data, creates reports, identifies trends and patterns to influence changes and enhancements to the program 

  • Performs accounting tasks, processing global mobility invoices, and reports on GM compensation and spend 

  • Supports team to develop and deliver ongoing training and resources to employees and stakeholders, keeping all well informed of the policy, processes and any changes 

  • Proactively stays informed of industry and functional specialty, researching best practices, notable trends, and benchmarks to recommend improvements 

  • Collaborates on Global Mobility, Immigration, Global Business Travel, and other HR team initiatives and projects as assigned. May lead team projects. 

 

 

The Ideal Candidate has:

 

  • Bachelor’s degree or equivalent experience in Global Mobility, Human Resources or related field  

  • 8+ years’ experience with progressively complex roles in Global Mobility function or related field 

  • Experience resolving urgent issues, with a strong sense of accountability and judgment 

  • Ability to prioritize effectively and manage multiple complex projects and tasks tracking key dates and deliverables  

  • Exceptional customer service, emotional intelligence, cross-cultural conscientiousness and supportive of diverse communities 

  • Strong written and verbal communication (English and Mandarin) including use of tact and diplomacy 

  • Excellent attention to detail, organizational, and time management skills 

  • Takes initiative and works independently, in addition to collaborating as a team-player, building effective relationships with cross-functional teams 

  • Proficient in Microsoft Office Suite and confident in their ability to learn, navigate and leverage other systems and technologies 

  • Experience working with confidential data and handling sensitive matters with discretion

 

 

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

 

Details to Consider

• The employment type of this position is regular including 12 weeks probationary period.

• This job posting may be closed prior to the stated end date for application if all openings are filled.     

• This position includes 12-weeks of probation period.      

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.     
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.  
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. 

 

 


 

전형 절차 및안내사항

  • 전형절차
    • 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격
    • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동 될 수 있습니다.
    • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다.
  • 참고사항
    • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
    • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
    • 본 포지션은 정규직으로, 12주 간의 수습 기간을 포함합니다. 
    • 보훈대상자 및 장애인 여부는 채용 과정에서 어떠한 불이익도 미치지 않습니다.
    • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
    • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.
  • 개인정보 처리방침
  • 서류반환 정책
    1. 본고지는 『채용절차의공정화에관한법률』제11조제6항에 따른 것 입니다. 
    2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
    3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 ([email protected]) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
    4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
    5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.

 

Privacy Notice

• Your personal information will be collected and managed by Coupang asstated in the Application Privacy Notice located below. https://www.coupang.jobs/en/privacy-policy/

 

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.  
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance are not met.

 

 

Coupang is a disruptive e-commerce giant in South Korea, offering fast Rocket Delivery and revolutionizing the shopping experience with innovation and customer-centric services.

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