Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Freshwork's services—both our internally critical and our externally-visible systems—have reliability, uptime appropriate to customer's needs and a fast rate of improvement. Additionally SRE’s will keep an ever-watchful eye on our systems capacity and performance.
Much of our SRE focuses on optimizing existing systems, building infrastructure and eliminating work through automation. On the SRE team, you’ll have the opportunity to manage the complex challenges of scale, while using your expertise in coding, algorithms, complexity analysis and large-scale system design.
Responsibilities
Collaborate with engineering and product teams to design scalable and fault-tolerant systems architecture. Define best practices for infrastructure design, deployment, and operation.
Evaluate cloud services and technologies to identify the best fit for our technical requirements and business goals.
Ability to solution architect components to address the system scalability and reliability issues
Define and drive automation and orchestration strategies.
Independently determine and develop architectural approaches and Infrastructure solutions.
Understanding of TCP/IP, UDP, HTTP, and other relevant protocols.
Familiarity with subnetting, routing, and firewall concepts
Experience with container orchestration platforms like Kubernetes, including deployment, scaling, and networking aspects.
Knowledge of SSL/TLS protocols and experience in setting up secure communication channels.
Ensures that system design includes single-points of failure (if any) and plans to mitigate it; strives to build systems without single points of failure
Provides design support and guidance for System implementation / Iteration / deployment
Provides support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews
Independent in identifying new Design problems and architecting solutions
Requirements:
Preferred Technologies:
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
