REQUIREMENTS:
- Total experience 13+ years
- Extensive experience in designing and implementing ITSM, ITAM, and ITOM solutions, particularly on Jira Service Management (JSM).
- Hands on experience in Jira Service Desk Consulting.
- Proven track record of building at least three end-to-end ITSM and ITAM solutions.
- Strong understanding of ITIL processes, including SAM (Software Asset Management) and HAM (Hardware Asset Management).
- Hands-on experience with Atlassian products and their integrations.
- Ability to mentor ITSM architects and SMEs to build a skilled ITSM team.
- Experience in consulting with clients and stakeholders to design and deliver tailored ITSM solutions.
- Strong communication skills and the ability to work with teams and clients across the globe.
- Mentoring your team members in projects and helping them keep up with new technologies.
- Empowering the team members to be solution providers and enable a flat environment where everyone’s point of view is considered and feedback is encouraged.
RESPONSIBILITIES:
- Understanding the clients business use cases and technical requirements and being able to convert them into a technical design that elegantly meets the requirements
- Mapping decisions with requirements and being able to translate the same to developers
- Identifying different solutions and being able to narrow down the best option that meets the clients requirements
- Defining guidelines and benchmarks for NFR considerations during project implementation
- Writing and reviewing design documents explaining overall architecture, framework, and high-level design of the application for the developers
- Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed
- Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
- Understanding and relating technology integration scenarios and applying these learnings in projects
- Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken
- Carrying out POCs to make sure that suggested design/technologies meet the requirements
Bachelor's or Master's degree in computer science, Information Technology, or a related field.
