The Principal Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s global clients achieve significant return on their investment and realize value with their Hiring Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations.
The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring solutions.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
Responsibilities
- Manage key customer moments in a manner that establishes credibility and trust as a business advisor to assigned accounts
- Collaborate internally with a global cross functional account team including Global Client Directors/Executives to create value engagement frameworks on customers’ talent agenda
- Co-develop success plans outlining customer business objectives and goals to demonstrate measurable success, setting cadence of communication to deliver ROI (return on investment).
- Create and execute large, complex solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale.
- Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise.
- Maintain an understanding of LinkedIn’s Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs.
- Support continuous improvement and evolution of Customer Success discipline within and across Global Clients Program (GCP)
- Act as a change agent for internal (systems & process) and external (product & workflow) change
Qualifications
Basic Qualifications:
- 8+ years of HR Consulting, Talent Management / Recruiting experience, Customer Success, Account Management, and/or Training
- 2+ years supporting Fortune 500 accounts / Global clients
Preferred Qualifications:
- Recruiting or other applicable talent experience
- Strong verbal and written communication skills and technical aptitude
- Experience analyzing company performance to build measurable customer success/project goals
- Excellent organizational, project management, and time management skills
- Experience analyzing data, trends and client information to identify product or service growth opportunities
- Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint)
- Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with relational challenges as they come up
- Proven ability to influence through empathy, negotiation and consensus building
Suggested Skills
- Understands customer business objectives and industry
- Storytelling with insights – manage to value
- Internal collaboration (global)
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
