Job Summary:
Strong healthcare operations leader and practicing primary care clinician responsible for the oversight of Carbon Health’s primary care clinical teams within a region. A successful Pod Medical Director is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients. The Medical Director acts with an owner’s mindset, cultivating new ideas for driving business performance by leading the clinic team, managing financial outcomes, and supporting patient retention and growth through effective operations and direct patient care.
This is an opportunity for the candidate to be part of a dynamic team shaping the future of healthcare delivery that is expanding to multiple locations in our San Francisco and East Bay region.
*Interested candidates are kindly requested to specify in their resume/cover letter their preferred cities of interest.
Key Capabilities:
Collaborate: Shares information with others so there are no surprises; facilitates effective collaboration among clinic medical directors, clinic managers, and external partners
Drive Outcomes: Eliminates obstacles that affect organizational performance
Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions
Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results
Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information
Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future job
Essential Functions:
Patient Care
-Deliver up-to-date, evidence-based, and compassionate care to patients in clinic
-Perform procedures within scope of primary care
-Collaborate with clinic leadership to facilitate efficient patient flow through all Pod clinics (Hub and Spokes)
-Supervise clinical care performed by clinician team of physicians, PAs and NPs
-Document care in timely and accurate manner
-Promote professional development for clinician team
-75% clinical work/30% administrative work
-Carry and manage a patient panel of 1500 patients
Quality Management:
-Focus on training/education on Care Gap Closure
-Panel Management and Population Health management and training for POD team
-Assisting care teams to achieve Quality Metric scores per company goals across the POD
-Chronic Care management and education
-Ensuring all POD teams are following evidence based guidelines for management in all quality measure areas
-Monthly IDT presentation on Quality best practices
-Review and train provider performance for quality incentive plan.
Operations Management:
-Effectively communicate and operationalize Carbon Health’s mission, vision and values
-Attend and participate in administrative meetings
-Engage in special projects related to clinical quality improvement and innovation
-Lead regular team meetings, resolve conflict, motivate employees and foster a culture of communication that promotes employee retention and the highest quality of patient care
Environment of Care:
-In partnership with the POD Manager, set, communicate and maintain the highest quality of care and safety standards
-Maintain a safe and clean environment; enforce compliance and clinic response to emergencies, OSHA standards, and infection control
-Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
-Implement policies and procedures to meet state and federal guidelines
-Communicate and respond to patient inquiries with a sense of urgency
Financial Accountability:
-Demonstrate working knowledge of financial statements, clinic billing procedures and all insurance types and payor guidelines; adjusts, in coordination with district and regional leadership
-Responsible for being up-to-date and knowledgeable with regard to diagnostic and procedure coding, and how it affects reimbursement (training staff as needed)
-Review, update and standardize forms and procedures as needed
-Institute necessary modifications to procedures and clinic resource commitments as financial changes dictate
-Prepare documentation and participate in evaluation and acquisition of capital equipment and supplies in partnership with the District Medical Director
Experiential Outcomes
Employees:
-Inspirational leader who encourages their team to solve their own problems, empowers through communication, feedback and recognition
-Rally the clinic team to feel part of something bigger than themselves and involve them in goal setting and decision making for the clinic
-Interview, onboard and mentor clinician team
-Identify clinical and patient experience educational opportunities for your team
-Perform chart audits and one-to-one evaluations of clinicians on a monthly basis
-Manage payroll targets
-Create and maintain clinician schedule for your care sites
-Send out regular communications to staff with updates
-Implement new clinical and operational process and lead the team through change
Patients:
-Represent Carbon Health in the clinic and community in line with our core values
-Respond to patient and staff complaints regarding clinicians
-Maintain a high-standard of patient care that amplifies patient experience goals to ensure NPS scores are met and exceeded
-Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
-Maintain an environment that complies with all state and federal regulations including HIPAA
-Provide exceptional customer service for patients both in-person and within digital platforms
Qualifications (education/experience/skills)
Minimum:
-Active MD, DO, NP or PA license, board certified or board eligible; Family or IM/Peds
-Minimum 4 years of experience in Primary care setting
-At least 2 years of leading primary care teams in the practice setting
-Ability to consult and treat patients of all ages
-1+ year leading others in a healthcare setting
-Understanding of financial statements, P&L management and HR business processes
-Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
-Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills
-Practicing primary care provider
-Clinical Expertise: Deep understanding of evidence-based practices and guidelines in primary care.
-Innovative Thinking: Seeks innovative solutions for better outcomes and efficiency.
-Team Collaboration: Fosters a collaborative environment among care teams among both specialties.
-Quality-Driven: Focuses on robust quality metrics and continuous improvement.
-Advocacy for Providers: Supports the growth of care teams in clinical practice .
-Quality Initiative Development: Leads evidence-based improvement initiatives.
-Organizational Alignment: Aligns clinical excellence with strategic objectives.
Eligibility:
-Must be legally authorized to work in the United States
-Must be 18 years of age or older
Availability and Willingness Requirements:
-Willing to visit multiple care sites on a weekly basis
-Willing to work a flexible schedule including evenings, weekends and holidays
-Willing to travel for business meetings as requested
-Willing to lift and move boxes weighing up to 30 lbs
Patient Care:
-Deliver up-to-date, evidence-based, and compassionate care to patients in clinic
-Supervise clinical care performed by clinician team of physicians, PAs and NPs
-Effectively communicate and operationalize Carbon Health’s mission, vision and values
-Engage in special projects related to clinical quality improvement and innovation
-Lead regular team meetings, resolve conflict, motivate employees and foster a culture of communication that promotes employee retention and the highest quality of patient care
-In partnership with the Clinic Manager, set, communicate and maintain the highest quality of care and safety standards
-Approximately 30 hours per week of direct patient care.
Financial Accountability:
-Demonstrate working knowledge of financial statements, clinic billing procedures and all insurance types and payor guidelines; adjusts, in coordination with district and regional leadership
-Responsible for being up-to-date and knowledgeable with regard to diagnostic and procedure coding, and how it affects reimbursement (training staff as needed)
-Institute necessary modifications to procedures and clinic resource commitments as financial changes dictate
Experiential Outcomes:
-Inspirational leader who encourages their team to solve their own problems, empowers through communication, feedback and recognition
-Interview, onboard and mentor clinician team
-Identify clinical and patient experience educational opportunities for your team
-Perform chart audits and one-to-one evaluations of clinicians on a monthly basis
-Manage payroll targets; create and maintain clinician schedule for your sites
-Respond to patient and staff complaints regarding clinicians
-Maintain a high-standard of patient care that amplifies patient experience goals to ensure NPS scores are met and exceeded
-Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
About You:
-Active MD, DO, NP or PA license, board certified or board eligible; family, IM/: or emergency medicine
-Minimum 2 years of experience in ER, urgent care or similar setting
-Ability to consult and treat patients of all ages
-1+ year leading others in a healthcare setting
-Understanding of financial statements, P&L management and HR business processes
-Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
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