Who we are
At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. As a Data Process/Service Specialist, you will be able to let your customer experience skills shine. You will be responsible for data entry for contact lens prescriptions that you receive. You will help guide our customers through the contact lens prescription verification process by communicating with them directly through email or via text messages. Your position will help provide the best customer experience possible as you help customers complete their orders!
The details
- Start Date: December 2, 2024
- Training and working remotely from approved locations: North Carolina, Texas and Utah
- Training: Four weeks (10AM – 5 PM MST, M-F)
- Full-time (40 hours per week)
- Shifts available between 5 AM – 11 PM MST
- Starting base pay: $12.00 per hour + bonus potential (uncapped!)
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One required weekend shift every weekend
Why you want this job
- Monthly performance bonuses for those who qualify (up to $6 per hour)
- Ownership of your development with support from leaders dedicated to fostering growth
- Bi-Annual performance reviews
- A safe, respectful, and inclusive work environment
What you'll do
- Contact eye care providers to obtain prescriptions for our customers
- Process roughly 325 items or more per 8-hour shift following standardized processes (using gaming mice, screen layout, workflow, etc.) to achieve the best customer experience and remain compliant
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Verify contact lens prescriptions by processing inbound faxes from customers and eye care providers
- Respond to emails and text messages from customers regarding their prescriptions
- Advise customers regarding any order adjustments
- Interact directly with customers through email, text messages and sometimes via the phone
- Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
- Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
- Perform other duties as assigned by managers
What you'll need
- High school diploma (or GED equivalent)
- Great computer skills and technical literacy
- Technical aptitude
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- A private, dedicated workplace, free from interruption or distraction that provides confidentiality
- Positive, solution-oriented mindset
- Ability to show up to work on time and work your scheduled shift
Perks
- Amazing medical, dental, and vision coverage
- 401(k) match
- Free eye exams for your immediate family and dependents
- Deep discounts on contact lenses and glasses lenses and frames
- Tuition reimbursement for eligible courses
- Exposure to internships and training to other roles in the company
- PTO accrual and time off policy
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
