We are seeking an experienced and dynamic Presales FSM Solution Specialist to join our Tokyo-based team. The ideal candidate will possess a deep understanding of Field Service Management processes and technologies, coupled with excellent communication and presentation skills. The Presales FSM Solution Specialist will play a pivotal role in driving sales by effectively showcasing the capabilities and benefits of our FSM solutions to potential clients.
Key Responsibilities:
- Advocate for our customers, leveraging your technical, industry, and business expertise to meet their needs effectively.
- Use a consultative approach to value-based selling to establish a deep understanding of our customers' business and technical needs.
- Establish a 'trusted technical advisor' relationship with our customers' technologists and internal technical teammates.
- Collaborate with the sales team to understand customer requirements and develop tailored FSM solutions that address their needs.
- Conduct engaging and informative product demonstrations to showcase the features, functionalities, and benefits of our FSM solutions.
- Serve as a subject matter expert on FSM technologies, staying abreast of industry trends and advancements to effectively advise clients on best practices and solutions.
- Assist in the creation of proposals, RFP responses, and other sales materials, ensuring alignment with customer needs and solution offerings.
- Build and maintain strong relationships with prospective clients, acting as a trusted advisor throughout the sales cycle and beyond.
- Work closely with cross-functional teams including product development, implementation, and support to ensure seamless delivery of solutions to clients.
- Continuously gather market intelligence and competitor insights to inform product development and sales strategies.
- Hold a Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related discipline.
- Demonstrate a robust track record with at least 3 years of experience in presales, business consulting, or IT consulting, specifically related to field service management within FSM.
- Possess profound knowledge of Field Service Management processes and technologies, encompassing service management, field tracking, predictive maintenance, and beyond. Knowledge of planning and scheduling work activities is highly desirable.
- Experience in the utility industry (transmission and distribution) or in any of the aftermarkets would be a significant advantage and is highly desirable.
- Exhibit exceptional presentation and communication skills, adept at articulating complex technical concepts to both expert and lay audiences.
- Skilled in delivering impactful product demonstrations and leading engaging workshops for clients.
- Thrive in high-pressure environments, effectively balancing multiple simultaneous priorities.
- Exhibit sharp analytical abilities and problem-solving skills, with meticulous attention to detail.
- Proficient in essential software applications and tools relevant to FSM, such as FSM software and Microsoft Office Suite.
- Certifications in Field Service Management technologies are highly regarded. This includes, but is not limited to, certifications like SAP FSM, Salesforce, ServiceMax, IBM Maximo, and other recognized FSM systems. Additionally, any maintenance-related certifications, including but not limited to CMRP, are welcome.
