Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.
In 2021, we were listed on the New York Stock Exchange
(NYSE: WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).
In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.
Get in charge with Wallbox!
We are looking for a Pre-sales Engineer with clear customer satisfaction orientation working closely to the sales team acting as a technical expert to support the sale of complex technical products or services. The role is to help potential, and existing customers understand how the product or service works, answering technical questions, and providing customized demonstrations or proof-of-concepts to show how the product can solve the customer's specific needs.
Responsibilities
- Become a technical referent for Wallbox Products, working closely with the account teams to understand customer technical objections and develop strategies to solve technical blockers.
- Help the Sales team move toward closing by making customer product demos a positive experience.
- Work closely with Engineering, Product, and Customer Experience teams to ensure smooth prospect-to-customer transitions and long-term customer success.
- Participate in the development processes as market and competitor experts.
- Develop and maintain technical training material and tools in cooperation with Marketing and Services to ensure that customers get appropriate updates, upgrades and relevant information and solutions.
- Ensure customer information is up to date and accurate by using the company's tools and systems.
- Support our Sales team with technical product knowledge and objection handling in customer meetings, with travel as required.
- Have direct on-site contact with key accounts if needed to address issues.
- Ensure that Wallbox Partners consistently provide excellent and industry-leading levels of Quality and Customer Service.
- Support and consolidate Wallbox Partners Network.
- Know every detail of Wallbox solutions (including our third-party integration), and understand how technical solutions are run and installed.
- Identify faults in Wallbox Partner Network and rectify them in a timely manner to avoid any major problems in the future.
- Address, review and solve any issues with Wallbox Products
- Be responsible for the delivery of every installation within the QA standards.
- Support Tenders' team when needed.
Requirements
- 3+ years of experience in pre-sales or consultative technical sales within the fields of electric vehicles, renewable energy, or electronic/electrical components.
- Bachelor's Degree in Industrial Electrical or Electronic Engineering, or equivalent.
- Interest in electric vehicles and renewable energies
- Excellent interpersonal skills, proactive attitude and ability to self-learn.
- Demonstrated experience with troubleshooting, resolving customers' queries and providing training.
- Ability to manage and adapt to fast-changing priorities.
- Ability to work closely with end-users in a consulting, services or support capability.
- Travel as required.
- Native in French and high level of English. Other languages are a plus.
Benefits
- Car discounts & special advantages if you choose an EV!
- Health insurance
- Flexible working hours.
- Opportunity to advance your payroll (under request)
- Monthly “All Hands” & other team events.
Please upload your CV in English
*At Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace.
