Opening from Cprime India - Chennai, Hyderabad and Bengaluru
Cprime, a Goldman Sachs and Everstone Capital portfolio company, is more than just a full-service consulting firm – we are your strategic partner for driving innovation and agility in your business. Cprime is trusted around the globe to provide strategic and technical consulting, coaching, and training to businesses leading their industry in digital transformation. With over two decades of experience, we have honed our expertise to help organizations adapt at the speed the market demands. In a world where every business is reliant on software, it’s time to embrace change, or be left behind.
We’re more than consultants; we’re passionate problem solvers on a mission to help your organization thrive in a technology-driven world. We’ve created a dynamic environment with strong innovation where growth is encouraged and diversity is celebrated. We continuously challenge each other to work smarter and adapt new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way.
Key Responsibilities:
-
Job Summary: We are seeking a highly skilled Technical Consultant to design and implement customer service management (CSM) solutions using platforms like ServiceNow CSM and/or Salesforce Service Cloud. The ideal candidate will have a strong technical background and the ability to deliver end-to-end solutions across various industry verticals. This role requires a blend of technical expertise, strategic thinking, and excellent communication skills to ensure successful project delivery and client satisfaction.
-
MUST TO HAVE: Proven track record in Pre-sales for large clients, excellent proposal writing skills, Customer presentation skills.
-
GOOD TO HAVE: Experience with Service CSM, SPM, or any cloud-based platforms like Salesforce, ServiceNow.
- Key Responsibilities:
- Defining, designing, and implementing ServiceNow/ Salesforce solutions and ensuring they are aligned with business requirements.
- Working closely with clients to build CSM solutions on platforms such as ServiceNow that address their needs.
- Configuring and enhancing ServiceNow platform using scripts and application capabilities.
- Lead the implementation of CSM solutions, including configuration, customization, and integration with other systems
- Providing technical expertise in identifying, evaluating, and developing effective solutions and procedures that meet user requirements.
- Participating in all technical aspects of the program and solution delivery.
- Ensuring that all implementation work is carried out in accordance with the company policies and industry best practices.
- Effective upwards management to program lead and executives
- Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations.
Qualifications:
- What we’re looking for:
- Minimum of 10 years of experience with ServiceNow/Salesforce Cloud platform.
- Bachelor’s degree in computer science, Information Systems, or a related field.
- Proven experience with ServiceNow/ Salesforce Service Cloud implementation, configuration, development, customization, and integration.
- Strong understanding of ServiceNow core platform capabilities and data model.
- Strong understanding of ITIL processes.
- ServiceNow System Administration certification or other ServiceNow certifications are preferred.
- Strong interpersonal skills to interact with diverse groups of individuals and build successful relationships at all levels.
- Strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure.
- Excellent communication and presentation skills to effectively explain possible solutions to non-technical and technical stakeholders.
- Experience with ServiceNow platform capabilities beyond core modules highly desirable
- Experience with ServiceNow CSM or Salesforce Service Cloud is a must
- Experience with ServiceNow SPM is desirable
Closing from Cprime India - All locations
What We Believe In
At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
Equal Employment Opportunity Statement
Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
