Pre-Sales Engineer (m/f)

Freshdesk is looking for a self-motivated and proven Pre-Sales Engineer (m/f) to complement our team. The Pre-Sales Engineer plays a critical role as the technical expert when consulting to or selling into the most strategic prospects and accounts at Freshdesk. Pre-Sales engineers are responsible for articulating the Freshdesk value proposition, architecting technology solutions, and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience who is passionate about technology. On a day-to-day basis, you will proactively support our sales team, perform technical presentations and consult clients on all technical issues related to all our products. You must also be able to articulate technology and product positioning to both business as well as technical users and establish and maintain strong relationships simultaneously. At Freshdesk, you will work hand in hand with our local sales teams as well as with global pre-sales team and the central product management teams. The position is based in the center of Berlin and you will report directly to the Managing Director of Continental Europe.

Your Role and Responsibilities:

• Prepare and deliver technical product demonstrations at client meetings, webinars, customers events, conferences, etc.
• Respond to various functional and technical customers questions and requirements
• Collect, assess and convey different customer requirements to central product management
• Become an advocate for our brand and actively promote Freshdesk product solutions and services to prospects, potential and existing customers, and partners
• Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy
• Travel throughout sales territory with the local sales teams
• Train sales teams on the Freshdesk products suite, technical aspects as well as new product features

Our Perfect Match:

• 2-3+ years of relevant experience in a similar technical pre-sales role, preferably in SaaS software sales
• A Bachelor's or Master’s degree in information technology, computer science or a related field is strongly preferred
• Ability to make complex technical matters easy-to understand even for non-technical people
• Excellent communication and listening skills, superior presentation and demonstration skills, high level of enthusiasm about helping and serving clients, strongly customer and solution oriented personality
• A team player who enjoys working in a high-energy sales team environment
• Fluent in German and English, other language proficiency is a plus

These are some benefits you can expect from us in return:

• Fantastic opportunity to build the European presence of a fast-paced global growth start-up from scratch
• Work closely with multifaceted colleagues in a flat organization
• A fun startup work environment in the middle of Berlin
• Great social events, monthly parties and other team outings
• An excellent salary package
• Employee stock options for permanent employees
• 25 days holidays
• Healthy snacks and drinks
• Gym membership discount

About Freshdesk

Freshdesk Inc. is the leading provider of cloud-based customer engagement software. Headquartered in San Bruno, California, with offices in Germany, the United Kingdom, Australia, and India. Launched in 2010, the flagship product, Freshdesk allows organizations to support customers through email, phone, websites, forums, and social media. Freshdesk's suite of products also includes Freshservice, a cloud-based service desk and IT service management (ITSM) solution, and Hotline - an in-app support and engagement platform for mobile-first businesses. With powerful features, an intuitive interface, and a freemium pricing model, Freshdesk's products are widely used by teams and companies of all sizes. Freshdesk has over 80,000 customers around the world, including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, and Cisco. Freshdesk is backed by the world's leading investors – Accel Partners, Google Capital and Tiger Global Management. Today the company has more than 700 passionate employees globally.