The Opportunity
Are you proactive and love a challenge? If you enjoy problem solving and providing excellent client service, then this is a role for you! Join the Practice Support Analyst team and provide timely, efficient, and accurate support for our customers.
The Role
Support our Accountants and Partners via phone & email, so they can easily manage their product with ease. We will provide training, mentoring and assistance to support you to do this. Some of the key parts of the role are:
- Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules.
- Work closely with internal partners such as Product Specialists, Account Managers, Development Teams, Product Managers, Professional Services and other Enterprise Solutions team members.
What we'd like to see in you
- Experience in troubleshooting applications and workflows.
- Experience / Knowledge of accounting products
- Flexibility, prioritisation and time management skills, ability to multitask and be multi skilled across the range of modules.
- A collaborative mindset and ability to work with colleagues remotely.
- Understanding of the fundamentals of the SaaS environment and exposure to supporting, implementing and training a SaaS based product.
- Strong communication skills in both written and verbal format.
What else do you need to know?
You will be part of a robust, collaborative team who take their work seriously but not themselves. We believe that ongoing learning is important for all professionals, and you'll be encouraged to take advantage of development opportunities.
