Post Office Assistant

JOB TITLE: Post Office Assistant

TEAM: Post Office

REPORTS TO: Post Office Team Leader

JOB PURPOSE:

1. To work as an effective member of a small team delivering a good quality service to the public.
2. To process applications for driving licences, road traffic licensing documents and other permits.
3. To understudy and deputise for the Team Leader when necessary.

MAIN DUTIES:

1. Provide an over the counter postal and philatelic service to customers.
2. To process applications for driving licences, road traffic licensing documents and other permits. To maintain appropriate records in respect of all transactions and collect relevant fees.
3. Provide a sales service and maintain records for any additional items sold by the Post Office including greeting cards, Fish Permits and similar incidental items.
4. Assist in the processing of stamp orders including those received via Post Office website, manage customer accounts (including credit card payments) and despatch information leaflets as required.
5. Record sale of stamps, cards, coins etc.
6. Maintain stamp stock ledger, cash sales ledger and cash receipt books.
7. Prepare and make up surface and airmails for despatch in accordance with the rules and regulations of the UPU.
8. File mail documents and report any irregularities to Post Office Team Leader.
9. Collection, sorting, delivery, over-bagging (in transit) and recording of all mail.
10. Record registered, and all parcel items and obtain signatures for receipt.
11. Assist with the processing of First Day Covers to meet deadlines of release dates.
12. List outgoing surface parcels and packages to St Helena, Great Britain, Falkland Islands and rest of the World.
13. Issue freezer boxes and collect relevant fees.
14. Process Caribbean applications/renewals/additions/refunds for Caribbean Alliance private motor vehicle insurance.
    
15. Undertake any other related duties as required by the Post Office Team Leader.

RESPONSIBILITIES:

1. Stamps and cash stocks.
2. Receipt and recording of registered and insured items.
3. Quality of output/input – with reference to correct and accurate information supplied on completed forms to be able to process licences, charge correct fees, etc.
4. To ensure compliance with AIG’s processes and procedures.