Alpharetta, United States
Full-Time
div style="line-height: normal;"buspan style="font-family: Arial , sans-serif;background: white;"Responsibilities:/span/u/bspan style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;" /span/divulli style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Consult with Project Management regarding operational considerations and configuration of systems to support customer requirements. /span/lili style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Make recommendations to utilize full advantages of Agilysys product line while maximizing operational efficiencies./span/lili style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Identify and manage project scope. Ensure that all parties are aware of required project tasks and milestones. Work with Project Management to manage project risks and establish effective communication plan for escalation process and provide solutions./span/lili style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Gather site requirements, review and recommend operational design as it pertains to POS installation preparedness to Project Management./span/lili style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Configure and test system configuration in order to maximize efficiency and provide operational consistency./span/lili style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Work with Project Management and Integration Team to ensure all applicable interfaces and integration components are scheduled and tested./span/lili style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Prepare training materials and conduct training sessions./span/lili style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Live monitor operations by providing end user assistance for the various business cases where the Agilysys POS product line is implemented./span/lili style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Coordinate with the client teams to develop processes, procedures, and documentation to enhance our implementation and training services./span/lili style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Develop detailed project documentation upon completion of project to ensure that the Customer Care team has all relevant information to handle support for client going forward./span/lili style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Other duties as assigned./span/li/uldiv style="text-align: justify;line-height: normal;"buspan style="font-family: Arial , sans-serif;background: white;"Requirements for success:/span/u/bspan style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;" /span/divulli style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;" Available to travel 90%/span/lili style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;" 1-2 years of experience with onsite installation of POS products. /span/lili style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;" 1-2 years of experience with onsite training of POS products/span/lili style="text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;" Strong experience with preparing training materials and conducting training sessions to groups./span/lili style="color: black;text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Strong technical skills in software, networks, and cloud technology/span/lili style="color: black;text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Excellent communication, interpersonal, and problem-solving skills.span /spanAbility to /spanspan style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"communicate professionally to co-workers, project stake holders and customers.span /span/spanspan style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;" /span/lili style="color: black;text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Proven ability to manage multiple projects simultaneously and prioritize tasks effectively./span/li/uldiv style="margin-left: 0.5in;text-align: justify;text-indent: -0.25in;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"
br /Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency to maintain compliance with their laws and to successfully perform in the role. /span/divdiv style="margin-left: 0.5in;text-align: justify;text-indent: -0.25in;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"
/span/divdiv style="margin-left: 0.5in;text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes./span/divdiv style="margin-left: 0.5in;text-align: justify;text-indent: -0.25in;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;" /span/divdiv style="margin-left: 0.5in;text-align: justify;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status./span/divdiv style="margin-left: 0.5in;text-align: justify;text-indent: -0.25in;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"EEO/AAP Employer/span/divdiv style="margin-left: 0.5in;text-align: justify;text-indent: -0.25in;line-height: normal;"span style="font-size: 12.0pt;font-family: 'Times New Roman' , serif;"M/F/V/D/span/div
