Patrique Mercier Recruitment PT is excited to offer an opportunity for a Portuguese Speaking Client Support Representative in Athens! Our agency specializes in connecting talented individuals with amazing career opportunities, and we are looking for a dedicated professional to provide exceptional support to our Portuguese-speaking clients. In this role, you will leverage your language skills and customer service expertise to assist clients, ensuring their inquiries are addressed promptly and effectively. If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we would love to hear from you!

Responsibilities

• Provide high-quality customer support to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Effectively respond to client inquiries and resolve issues promptly to ensure maximum satisfaction.
• Collaborate with team members to share insights and improve service quality.
• Keep accurate records of client interactions in our CRM system for effective communication.
• Assist clients during the onboarding process, guiding them in understanding our services.
• Identify client needs and provide tailored solutions that enhance their experience.
• Engage in ongoing training to stay updated on product information and best practices in customer support.

Requirements

• Fluency in Portuguese and English is essential.
• Previous experience in customer support or a client-facing role is highly preferred.
• Strong communication skills, emphasizing empathy and customer satisfaction.
• Ability to work independently and manage multiple tasks effectively in a fast-paced environment.
• Familiarity with customer support software and CRM systems is advantageous.
• A proactive approach and a genuine desire to assist clients are crucial for success in this role.
• Flexibility to work various shifts, including evenings and weekends, if necessary.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....