Portfolio Support Specialist
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.
WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
Key Responsibilities
- Provide friendly and attentive service to our merchants through various channels.
- Engage with merchants via calls, emails, and tickets to ensure a positive experience.
- Investigate issues thoroughly to find quick solutions and provide long term fixes.
- Work with different teams to resolve merchants’ concerns promptly using world class customer care skills.
- Reach out to merchants with unresolved issues to offer helpful solutions and improve satisfaction.
- Keep detailed records of merchant interactions to help us improve our services.
- Ensuring customer loyalty through rate reviews, prompt support, and providing definitive resolutions.
- Build and maintain a portfolio of premier merchants
Requirements
- Fluent in English.
- Prior experience in customer service, retention, or sales.
- Good communication skills to connect with merchants effectively.
- Strong organizational skills to keep track of merchant interactions.
- Ability to understand and solve problems with a positive attitude.
- A team player who enjoys working toward a common goal.
- Comfortable and versatile when working in a lively environment with various tasks.
- Strong time management skills
- Reliable and committed to providing excellent service that will build the Nuvei name.
- Proficiency in Microsoft Office Suite
Benefits
Nuvei offers a wide variety of benefits which include:
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
