Portfolio Processes Officer

With more than 20 years of proven expertise, QUALCO is a leading Fintech solutions provider, offering cutting-edge, analytics-driven enterprise software solutions across 35+ countries worldwide. Our comprehensive technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organisations, and beyond.

Role Overview

At QUALCO, we empower the financial world with innovative technology. As a Portfolio Processes Officer you will design, optimize and support business processes development, ensuring accuracy & efficiency in business processes deliverables.

A Day in the Life of a Portfolio Processes Officer will include:

• Documenting processes, maintaining documentation and designing reports for monitoring process performance;
• Strong cooperation with Business & Systems Analysts to map processes to systems and utilize systems capabilities for efficient, fast and optimized processes;
• Supporting the External Partners Management Team in training material preparation;
• Supporting the External Partners during day-to-day operations and clarifications;
• Periodically reviewing and evaluating processes efficiency, documentation accuracy and perform change/alignment/improvement actions;
• Providing business requirements to the implementation teams based on Process Design Procedure;
• Supporting Internal Audit requests and clarifications;
• Checking of invoicing process for Clients & External Partners (DCAs, Legal Firms);
• Checking and reconciliation of Clients’ & External Partners’ invoices in comparison with legal documents and identifying inconsistencies;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

What we are looking for       

• Proven experience in the NPLs industry for at least 5 years;
• Knowledge of Collection/Restructuring/Legal procedures;
• Experience in process design, documentation, process flows diagrams;
• Experience in collection CRM; Experience in Qualco Collections System will be considered as a plus;
• Highly motivated, attention to detail and high level of ownership;
• Strong analytical, problem solving and organizational skills;
• English fluency and strong communication skills, both verbal and written;
• Strong computer skills including Microsoft Office; an agile delivery plan; and exceptional attention to detail; and
• Degree in Economics, Business Administration, or a related field.

Benefits

Your Life @ Qualco

As a #Qmember, you'll embody our values every day, fostering a culture of teamwork & integrity, passion for results, quality & excellence, client focus, and agility & innovation. Within a truly human-centred environment built on mutual respect and trust, your dedication to our shared vision will not only be recognized but also celebrated, offering boundless opportunities for your personal and professional growth.

Find out more about #LifeatQualco 👉🏼 qualco.group/life_at_qualco_group

Join the #Qteam and enjoy:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs.

💻 Cutting-edge IT equipment, mobile, and data plan.

🏢 Modern facilities, free coffee, beverages, and indoor parking.

👨‍ Private health insurance, onsite occupational doctor, and workplace counselor.

🏝️ Flexible working model.

🤸‍ Onsite gym, wellness facilities, and ping pong room.

💡 Career and talent development tools.

🎓 Mentoring, coaching, personaised annual learning, and development plan.

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities.

At QUALCO, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Application Note: All CVs and application materials should be submitted in English.

Disclaimer: QUALCO collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.