Are you a skilled communicator with a passion for delivering excellent customer service? Do you speak fluent Polish and Czech? If you’re looking for a flexible, hybrid role in a fast-paced and international environment, this could be the perfect opportunity for you! We are currently recruiting a Service Coordinator for our office in Ghent, Belgium to support our growing operations.
About Us:
We are a renowned company in the automotive industry, providing high-quality solutions and exceptional customer support across Europe. Our Ghent office plays a central role in managing customer relations and service coordination, particularly for Polish- and Czech-speaking markets. As our business continues to grow, we are expanding our team and looking for passionate individuals to ensure we maintain our high standards of service.
Position Overview:
As a Service Coordinator, you will act as the main point of contact between our customers, service teams, and dealerships. You will manage inquiries and service requests from Polish- and Czech-speaking customers, ensuring smooth coordination of repair and maintenance schedules. Your role will involve excellent communication, organizational skills, and a commitment to customer satisfaction.
This is a hybrid position, allowing you to work 2 days in the office in Ghent and 3 days remotely, giving you both flexibility and the opportunity to collaborate closely with the team.
Key Responsibilities:
- Be the first point of contact for Polish- and Czech-speaking customers, addressing inquiries, booking service appointments, and handling any issues or complaints.
- Coordinate repair and maintenance schedules with dealerships and service providers.
- Maintain clear and consistent communication between customers, service teams, and other departments.
- Monitor and track the progress of service requests, ensuring timely resolution and follow-ups with customers.
- Follow up on customer satisfaction after services are completed and address any further issues that may arise.
- Escalate unresolved or complex service issues to the relevant teams.
- Regularly update customers on the status of their service requests.
- Keep accurate records of customer interactions, service history, and feedback in the CRM system.
- Work closely with internal teams to suggest improvements based on customer feedback.
Qualifications:
- Fluency in Polish and Czech (written and spoken) is required.
- Prior experience in customer service, service coordination, or a related field is preferred.
- Strong communication skills with the ability to build positive customer relationships.
- Organizational skills with attention to detail and the ability to manage multiple service requests simultaneously.
- Experience in or passion for the automotive industry is a plus but not mandatory.
- Familiarity with CRM systems and general office tools like Microsoft Office (Word, Excel, Outlook).
- Problem-solving mindset with the ability to handle a fast-paced work environment.
What We Offer:
- Hybrid work arrangement: Work 2 days in the office and 3 days remotely to maintain a balanced lifestyle.
- Relocation support: For candidates moving from abroad, we offer a relocation package that includes accommodation in Ghent.
- Competitive salary and clear opportunities for career development within an expanding international company.
- Comprehensive health and life insurance benefits to support your well-being.
- Ongoing training and professional development programs to help you grow in your role.
- A supportive, team-focused work environment, with regular team-building activities and a multicultural atmosphere.
Why Join Us?
This is an exciting opportunity to combine your language skills and customer service experience in a key role within the automotive industry. You’ll have the chance to work with a diverse international team, benefit from a hybrid work setup, and develop your career in a company that values innovation and growth. Plus, you’ll enjoy living in Ghent, Belgium, a vibrant city known for its rich cultural heritage and great quality of life.
