Assist users from various departments with the review and update of various types of documentations for new and/or changing business processes, including documenting design processes, flow charts, etc.
Gather information through research, user interviews, and review of existing documentation
Perform regular assessments as second line of defense to make sure the policies and procedures are properly implemented, any gaps are promptly identified and mitigated
Recommend process improvement for better effectiveness and operational efficiency, and/or better risk mitigation
Responsible to ensure the functional policies and procedures are all in line with one another, and with corporate policies
Maintain the policy and procedure management system, ensuring proper approval and versioning for each new/updated documents
Work with internal users in preparing the distribution and socialization of policy and procedure updates
A minimum of university degree, preferably within the areas of Information Systems, Management, Technical Writing, or similar programs
Minimum of 2 years' experience of relevant technical or business writing work experience in the financial services industry
Time management/ability to perform comfortably in a fast-paced, deadline-oriented work environment
Strong ability to:
Write clearly, concisely, and accurately
Demonstrate initiative and problem-solving skills
Comprehend abstract and complex concepts and translate them to concrete and simple documents
Proficient with Visio, Google Draw, Google Docs, MS Office, or any other tools used in business process mapping and document production
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