Cermati.com is hiring a

Policy & Procedure (Analyst / Specialist Level)

Jakarta, Indonesia
Full-Time
  • Assist users from various departments with the review and update of various types of documentations for new and/or changing business processes, including documenting design processes, flow charts, etc.
  • Gather information through research, user interviews, and review of existing documentation
  • Perform regular assessments as second line of defense to make sure the policies and procedures are properly implemented, any gaps are promptly identified and mitigated
  • Recommend process improvement for better effectiveness and operational efficiency, and/or better risk mitigation
  • Responsible to ensure the functional policies and procedures are all in line with one another, and with corporate policies
  • Maintain the policy and procedure management system, ensuring proper approval and versioning for each new/updated documents
  • Work with internal users in preparing the distribution and socialization of policy and procedure updates
  • A minimum of university degree, preferably within the areas of Information Systems, Management, Technical Writing, or similar programs
  • Minimum of 2 years' experience of relevant technical or business writing work experience in the financial services industry
  • Time management/ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Strong ability to:
    • Write clearly, concisely, and accurately
    • Demonstrate initiative and problem-solving skills
    • Comprehend abstract and complex concepts and translate them to concrete and simple documents
  • Proficient with Visio, Google Draw, Google Docs, MS Office, or any other tools used in business process mapping and document production
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