Introduction:
Still haven’t found your dream job? Join team Huuuge!
Huuuge Games is a gaming company on a mission to build the world’s largest real-time casual gaming platform connecting millions of players so that they can have fun, socialize & play awesome games.Join Team Huuuge and become a part of an exciting adventure bringing pure fun & truly social experience to millions of players across the universe.
Why do we need you?
We're looking for gamers who enjoy helping fellow gamers. You'll engage in chat conversations with our players, providing support and assistance throughout their gaming adventures. Share your expertise, impart necessary know-how, and resolve technical issues they encounter. Collect valuable feedback from players and strive to create an effortless and enjoyable experience for them.
Team goals:
Foster positive experiences through empathy, patience, and a solution-oriented approach Contribute to customer satisfaction and retention. Provide exceptional customer service, resolving issues promptly with clear communication.
In this role you will:
resolve problems with our games, reported through the player support channels
provide high-quality support for players, responding to their messages through the social network, e-mails and reviews
gather player feedback and cooperate with the developers to implement improvements based on said feedback
strive to turn each query into a positive experience, to increase our players' satisfaction & engagement
identify and escalate issues according to defined processes
learn from others and develop yourself
