Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥
Role overview
As a Data Controller, you'll be the backbone of the data operations within Player Engagement. Acting as the architect behind our Salesforce data management, you will create insightful dashboards, reports, and dive deep into data to find the best course of action possible. Additionally, you'll contribute to developing business growth plans, refining lead generation strategies, and ensuring effective sales pipeline management. Your work will be essential in delivering exceptional service to our clients.
Requirements
What are we looking for? Our Revenue Operations Data Controller has a knack for the following skills:
Business
- Design and implement data-driven strategies to enhance business development and lead generation efforts.
- Oversee and enhance sales pipeline management processes for increased efficiency.
- Contribute to the development of streamlined client onboarding processes.
Leadership
- Administer and manage the Salesforce instance to optimize the efficiency of our sales processes.
- Implement and maintain data governance policies to ensure data accuracy and integrity.
Analytics
- Develop and generate insightful dashboards and reports to support decision-making processes.
- Conduct thorough data analysis to identify trends, opportunities, and areas for improvement.
- Optimize revenue operations through effective data management and analysis.
Communication
- Cooperate with cross-functional teams to leverage data for targeted marketing and sales campaigns.
- Collaborate with account management teams to ensure ongoing client satisfaction and success.
You'd be a great fit for this role if you have:
- Bachelor’s degree in a relevant field (Business, Data Science, etc.).
- Proven experience as a Data Controller or similar role in a customer support or BPO setting.
- Expertise in Salesforce administration and configuration.
- Strong proficiency in data analysis, reporting tools, and dashboard creation.
- Knowledge of best practices in business development, lead generation, and revenue operations.
- Excellent communication and collaboration skills.
Benefits
What do we offer?
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Benefits:
- Paid Time Off that Grows with You: Kickstart your journey with us with 21 days of paid time off per year, in line with industry standards. As a testament to your dedication and long-term commitment, you'll earn an extra day of paid time off for every two years you spend with us, allowing you to enjoy up to 26 days of paid time off per year. Leadership roles enjoy additional vacation days, starting with 25 days annually and gaining an extra day for every two years, reaching a maximum of 28 days per year to ensure a healthy work environment.
- Supporting You in Life's Key Moments: We understand the importance of life's significant events. That's why we offer days off for special personal occasions, including marriage, childbirth, compassionate leave, and time off to pursue professionally relevant certifications.
- Full Remote Work Option: In line with our commitment to providing a flexible and supportive work environment, we offer the option of full remote work. You can choose to work from the comfort of your home while enjoying all the benefits of being part of the Keywords Studios team.
- Monthly Allowance of 750 RON, Growing with Loyalty: You'll receive a flexible benefits monthly allowance of 750 RON, which can be personalized to suit your needs using the Benefits online platform. As a token of our appreciation for your loyalty, on your two-year work anniversary with us, your monthly allowance will increase to 900 RON. This allowance can be used for a wide range of benefits, such as medical and dental services for you and your family members, access to sports clubs, meal tickets, private pension contributions, personal development courses (e.g., IT, accounting, finance, HR, foreign languages, and driving courses), exploring Romania's tourism, public transportation subscriptions, special gifts, utility or phone/Internet bills, and access to cultural events.
- Unlock Your Potential with Learning & Development: We believe in empowering our team members to reach their true potential. That's why we provide access to comprehensive training and digital resources tailored to your area of expertise through our Learning & Development programs.
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move!
#imaginemore
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Role Information: EN
Studio: Keywords Studios
Location: Europe, Romania
Area of Work: Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote
