Platform Project Manager

Essential Responsibilities:

• Scrum Master Duties: Lead Sprint Planning, Daily Stand-Ups, Sprint Reviews, Sprint Retrospectives, and Backlog Refinements.
• Team Leadership: Independently lead and motivate diverse global teams working on integrated digital projects in a fast-paced environment.
• Client Interaction: Interface with clients to understand requirements and set expectations based on contractual agreements.
• Project Management: Proactively manage and regularly report on project scope, timeline, budget, issues, risks, dependencies, and deliverable outcomes.
• Cross-Functional Collaboration: Manage work across a diverse set of team members across various competency areas including Design, Content, Development, Analytics, QA, etc.
• ·On-Time Delivery: Lead the on-time, on-budget delivery of digital projects, following internal processes, resulting in high client and internal team member satisfaction.
• ·Client Relationship: Act as a key client contact, ensuring expectations are met and outcomes are achieved.
• ·Domain Expertise: Cultivate expertise in the Global Delivery and e-Commerce space.
• ·Problem Solving: Understand problems and work towards solutions by building consensus within the project team and the client.
• ·Team Advocacy: Serve as an advocate for the project team, ensuring they are empowered and have the information needed to deliver an excellent end product.
• ·Communication: Effectively communicate in English (both written and verbal) among project teams, client stakeholders, and senior management.
• ·Meeting Facilitation: Facilitate efficient meetings, produce detailed agendas, lead discussions, and ensure action items are identified and followed up on.
• ·Adaptive Communication: Adjust communication styles to suit various audiences with different working styles and personalities.
• ·Conflict Resolution: Resolve conflicts in a mature, productive, and positive manner.
• · Relationship Building: Build strong relationships with clients and internal team members.
• · Data-Driven Decisions: Leverage project management systems like OpenAir and Jira to make data-driven decisions and provide necessary reporting.
• ·Resource Management: Manage and maintain resource forecasts for all project team members in OpenAir on a weekly basis.
• ·Partnerships: Partner with Client Service Executives and Business Development to scope, estimate, and solution new opportunities.
• ·Process Development: Contribute to the internal development of Agile and project management processes, deliverables, and standards.
• ·Continuous Learning: Continue expanding and developing new skills, techniques, and tools through continuous learning.
• · Reporting: Report to the Program Director and collaborate to enhance process and efficiency across the Program and Global Delivery.

Minimum Requirements:

• Experience: Minimum 5 years of digital project management experience with increasing responsibility, including at least 1-2 years of Agile experience.
• Consulting/Agency Experience: Minimum 5 years of experience working as a consultant or in an agency as a project manager in an integrated environment (Design, Content, Development, Analytics, QA, etc.).
• Client-Facing Role: Minimum 5 years in a client-facing project or account management role.
• Education: BS/BA in Communication, Engineering, Information Technology, Marketing, or related field, or a similar combination of experience and education.
• Language Skills: Fluency in English is required, with experience working with US-based teams being highly desired.
• Project Management Methodologies: Proficiency in methodologies including Waterfall and Scrum.
• Team Management: Experience managing multiple teams simultaneously, consisting of 4 to 8 people.
• Organizational Skills: Proven organizational skills with focused attention to detail.
• Project Delivery: Experience delivering large integrated digital projects ($1MM+, 9+ months).

Desired Qualifications:

• Working Hours: Flexibility in working schedule to ensure partial overlap with US-based team members.
• eCommerce Platforms: Experience with eCommerce platforms like Magento and Shopify is highly desired.
• CMS Platforms: Experience with CMS platforms like Adobe Experience Manager and Drupal is a plus.
• Certifications: CSM and/or PMP certifications are a plus.