About your team:
The Text Platform’s mission is to empower customers through seamless integration with Text APIs. We developed the Marketplace, where customers can purchase applications that extend our core products. We also support developers in building their own applications and are enhancing API usage across our product ecosystem. Our latest project, Workflows, enables customers to automate tasks within our products.
With the combined efforts of our Platform teams come many additional tasks — and that’s where the Platform Operations Specialist steps in! You’ll be responsible for streamlining platform processes and handling day-to-day tasks that are often managed by our PMs.
Role & Responsibilities:
- Managing daily Platform operations, such as: fixing developer’s balance in case of refunds, app review process overview, organizing email campaigns for changes made to Console/APIs/Docs, coordination of app-related processes (review, uninstalls, publishing apps, custom deals, refunds), apps ownership transfers;
- Supporting developers who are cooperating within our Marketplace.
- Reporting the Platform’s events using Amplitude.
- Cooperating closely with cross-team stakeholders (e.g. Sales Teams, Platform Teams)
Our ideal candidate has:
- A good understanding of business processes and willingness to understand relations within various teams.
- Good analytical skills with the ability to read data properly, understand how to group them, and define actions that need to be undertaken.
- A strong knowledge of Excel and can work efficiently with spreadsheets.
- A proactive approach to task management, with strong communication and prioritization skills.
- Familiarity with Amplitude — this is a plus.
- English proficiency at a minimum B2 level.
