- ●Act as the primary contact for all customer-related issues, ensuring excellent service through efficient order processing and inter-departmental coordination.
- Schedule and plan technicians' routines, manage after-hours work, and document customer appointments and transactions.
- Maintain technician zones per KPIs and track scheduling performance metrics.
- Communicate updates to clients about services, manage service visit records, and liaise with technicians on outstanding issues.
- Update customer databases and troubleshoot service problems.
- Analyze data to identify performance gaps and enhance service delivery.
- Prioritize customer tasks, manage delays with client communication, and evaluate new business opportunities for revenue growth.
Requirements
QUALIFICATIONS AND EXPERIENCE
- Diploma in Social Sciences or equivalent
- 5 CXC passes including Mathematics & English
- At least 2 years experience in a similar role
- Experience in planning and scheduling jobs
