Physician Division Administrative Director- Surgical & Specialty Clinics

 

Something special starts here.

You can’t define it, but you know it when you see it: the difference between an average life and the good life. When your cup is full – with joy, purpose and lifelong health – it shows. At LMH Health, we are all about healthy people, healthy communities and healthy futures, and that makes us your destination for an exceptional career. From flexible, work-life harmony to competitive pay and great advancement potential, find everything you’re looking for at LMH Health.

You'll find everything you’re looking for at LMH Health:

·             Join a team that cares about the community

·             Tuition reimbursement to support continuing education

·             Professional development and recognition

·             Excellent benefits

This Director position manages and coordinates administrative and clinical services for multiple physician practices and oversees assigned service lines. Participates in and executes strategic planning for assigned physician practices and service lines. Ensures the establishment of work procedures and standards to improve efficiency and effectiveness. Manages through subordinate managers and professionals the medical nursing and clerical staff to ensure quality patient care. Prepares practice metrics and statics, budget. Capable of resolving escalated issues arising from operation and requiring coordination with other departments.

Responsibilities

• Provides strategic, operational, fiscal, and human resources leadership and management support within the assigned practice(s) to ensure achievement of the organizations strategic and operational plans by effectively managing human, financial and capital resources. Develops improvement action plans and implements where necessary.
• Directs the overall management of practices by coordinating resources to assure a high degree of safe, appropriate care and treatment for all patients; acts as role model and change agent.
• Develops, seeks approval, and manages practice budgets and other group resources within the parameters of the approved budget.
• Works collaboratively with leadership in the evaluation of operations and the provision of services, problem resolution and initiates changes as necessary.
• Assumes responsibility for the overall management and maintenance of the respective facility and maximizes effective and efficient organizational utilization of space. Brings major capital expenditure issues to the VP, Strategy & Clinic Operations.
• Manages the practice start-up process for newly employed physicians and groups under area(s) or responsibility. Assures that practices operate at optimal levels in terms of effectiveness and efficiency. Ensures physician participation and integration into the operations of the specialty practices.
• Serves as a focal point on matters relating to physician practices including revenue, productivity, staffing, operating expenses, and overall financial performance. Plays a leadership role in evaluating, developing, and implementing performance improvement initiatives within the assigned practices.
• Directs operations within the practices. Oversees managers and clinic staff and provides for the training and professional development of practice and clinical managers.
• Oversees the collaboration of clinical and business staff in the development of policies, procedures, programs, protocols, and systems, to provide an efficient and accurate patient encounter that will improve the organization's effectiveness, and the quality of patient outcomes.
• Develops and maintains effective relationship with medical and administrative staff, patients and the public.
• Prepares and presents reports to senior leaders. Demonstrates competence and knowledge related to managed care contracting process and coordinates with internal departments to address managed care issues related to reimbursement.
• Proactively monitors all operations and make adjustments to further promote the higher level of productivity and patient satisfaction. Resolves patient complaints when the nature of such involves staff relations. Directs clinical problems to leadership. Mediates staff problems/issues when necessary.
• Monitors and guides resolution to issues surrounding non-compliance with policies and procedures including, but not limited to, compliance plans, medical records completion, review of test results, coding and billing.
• Assists the VP, Strategy and Clinic Operations with implementation of service line strategic plans, program development, contract and overall system-wide success of the sub service line group. Accountable for service line growth, improving market awareness, patient satisfaction, and clinical efficiency of care.
• Collaborates with medical and clinical staff to participate in the monitoring, reporting, and improvement activities related to clinical care, health care quality/safety initiatives, accreditation, and regulatory requirements. Participates in the facilities accreditation activities and committees for compliance activities and disease certifications.
• Oversees the practices in order to comply with local, state, federal, and other regulatory agencies. Monitors all necessary documentation and reporting to comply with the local, state, federal, and other regulatory agencies requirements. Provides direction and oversees implementation of specific quality programs to maximize revenue potential by meeting identified metrics.
• Collaborates with Marketing and Communications staff to coordinate and implement an ongoing marketing program which seeks to increase market share and service opportunities.

Qualifications

Required:

• Bachelor's Degree in Business or Health Care or other related field.
• Five years' operational management experience in healthcare with at least two years in physician practice management.
• Demonstrated leadership and skilled in creating a team focused work environment. Excellent verbal, communication, interpersonal, and organizational skills. Demonstrated proficiency in financial and human resource management.
• Basic Microsoft office software skills. Possesses analytical and technical skills. Experience with use and implementation of electronic medical records.

Preferred:

• Master’s degree
• National Certification in related field

Our Cultural Beliefs

• Patient First. We consider the patient first in everything we do.
• Better Together. We actively strive to be a diverse LMH Health team that works together to achieve excellence.
• Listen/Speak Up. We embrace a diverse culture of open, respectful, well-intended communication where we listen, share, and value ideas to create equitable solutions.
• Innovate! We actively explore new ideas and approach change with agility and an open mind.
• Own It/Solve It. We hold ourselves accountable for our actions and we collaborate for solutions.
• In Joy. We create a workplace that is both fun and meaningful.

At LMH Health, we value inclusion and diversity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.