Physical Security Manager

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Physical Security Manager

Why We Have This Role

Qualtrics is growing exponentially and that growth means constantly finding better, more secure ways to manage physical access to our workplaces, employees, data, and systems. We must continuously evaluate how we secure our offices, process threat intelligence, and implement the necessary programs and systems that will help us maintain a strong security posture at scale. We are looking for an experienced physical security manager/engineer in Krakow, who can work with others across the organization, react to alerts, manage accesses, respond to incidents, and support the growth of our EMEA physical security programs. In this position, you’ll have the opportunity to lead security projects, conduct incident response, manage daily physical security operational requirements, and support security initiatives across the globe. 

How You’ll Find Success

• Deep understanding of regional threat profile and challenges in the region.
• Trusted on-call PhySec Engineer that is able to represent the team and resolve issues autonomously. On-call shifts run during daylight hours only.
• Fundamental understanding of networking technologies involved in CCTV and access control. Knowledge of operating systems including MacOS.
• Proficient in leading investigations into security incidents, data breaches, misconduct allegations, or suspected fraud.
• Experience with managing emergency mass notification systems, physical security audits, visitor management systems, incident management systems, risk assessments, badging systems.
• Physical security architecture and project management experience. Must be able to advise on the designs of regional offices and other Qualtrics facilities.
• Understanding of Occupational Health and Safety (OHS) regulations 

Things You’ll Do

• Grows the EMEA physical security programs through both impactful projects and by managing daily physical security operations
• Responds to security alarms and emergencies, following incident response protocols and coordinating with relevant teams
• Conducts ongoing threat assessments, develop proactive risk mitigation strategies
• Provides security training to personnel.
• Supports design planning and risk assessments for new regional Qualtrics facilities.
• Leads the implementation and maintenance of physical security systems for a defined area or facility.
• Provides technical guidance on access privileges, camera placement, and alarm configuration.

What We’re Looking For On Your Resume

• Minimum of a BS degree, or 5+ years a Physical Security Operations / Manager / Engineer / Law Enforcement / Similar Security Management Roles.
• 4-6 years of operational security experience, and physical security engineering (Security System Management)  in a fast-paced growth company
• Proven experience in risk assessment and threat analysis, particularly within the EMEA region
• In-depth knowledge of EMEA threat profiles and local challenges
• Experience with configuring, programming, testing, troubleshooting, and maintaining large enterprise security systems, preferably LENEL S2 and MILESTONE, but experience in other security systems is acceptable.
• Strong Experience with incident response, investigations
• Fluency in English + local language 

What You Should Know About This Team

The Physical Security team is integral to Qualtrics' mission. We uphold the highest standards to protect the company's assets, personnel, and the sensitive data we manage. We embrace new technologies and prioritize continuous learning & skills development. Team members have the opportunity to expand their expertise, contribute to high-visibility projects, and shape the future of physical security at Qualtrics

Our Team’s Favourite Perks and Benefits

• Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
• Private Medical Insurance - Luxmed health & dental cover for you and your dependants.
• Commuter Assistance - Up to the value of 80 PLN net a month for public transport.
• Savings Plan - Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
• QED PROGRAM - Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.
• Wellness - Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma.
• A choice of Multispot cards available.
• Our employee assistance program with Unum provides counselling and wellbeing support to all employees
• Experience bonus - 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Group Life & Income Protection Insurance
• Glasses/Contact lenses Reimbursement
• Free breakfasts, lunches, snacks, and drinks for everyone in the office
• Tax-deductible expenses (up to 75% depending on role)

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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