Reporting to our Personal Shopping Manager, our Personal Shoppers will drive the sale of luxury items to a global clientele by being the first port of call for all customer requests.
You will build, maintain and develop important relationships with your clients to provide the most personal luxury shopping experience possible.
You are expected to have a client book of regular and loyal clients which you will continue to build and develop.
As well as your base salary, you will also receive a great commission structure plus bonus. We also have a great Shopper Program for your career development which will allow you to level up as you hit your targets.
This role does have in-office expectations because of how we operate as a team and business, and although we’re really open to what those are and how they work, this team does require 3 days a week together in the office.
We regret that we are not open to fully remote applications right now for this reason, but what we can offer is a flexible working approach which can be discussed per role and a host of team cultural activities and treats in our office.
Requirements
You Will:
- Talk directly with clients through chat-based media to receive product requests and confirm sales whilst identifying key industry partnership opportunities and introduce these to Threads
- Build and own your own personal client book whilst holding personal shopping appointments domestically and internationally (if required)
- Connect directly with clients through chat-based media to inspire fashion styling, receive inquiries and sell desired items, researching, sourcing and finding product to satisfy your clients requests and needs
- Analyse client profiles and implement strategy to develop sales year-on-year managing towards annual and monthly sales portfolio targets
- Work close with the internal departments that improve the overall customer journey (social, brand partnerships, sourcing, creative, dispatch and finance)
You Have:
- Years of experience in Personal Shopping (ideally) or Luxury Retail Sales, with an established clientele network
- Motivated by personal sales targets and enjoys exceeding them with an analytical approach
- Deep product and brand awareness with strong sales knowledge
- Experience with luxury good and high net worth client base with a customer first approach
- Social Media knowledge and confident learning new platforms
- Ability to be flexible and agile in your working approach (We are a business driven by client demand which means we are often pivoting or reacting last minute to meet the needs of our UHNW clients.)
