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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
The Revenue Operations department is core to the success of our go to market functions. As the Performance and Enablement Manager, you will support the GTM Sales org with ‘how’ we will achieve our company targets by driving world class enablement of our sales teams. You will also drive operational efficiency and strategic initiatives to support profitable revenue growth.
At Lightspeed, we are dedicated to bringing cities and communities to life by empowering small and medium businesses. Come help us build our communities!
What you’ll be responsible for:
Your job is to provide coaching, insights, & resources to support the success of quota-carrying teams. As the Performance and Enablement Manager, your top goals will be to:
- Develop a comprehensive sales enablement strategy for your region and work with sales managers to support the execution of this strategy
- Support sales managers in their own coaching and managing techniques based on Sales Management Training given by the GTM/Sales Trainer
- Enable the GTM Sales teams with updates such as changes to internal processes, programs, high-level communication and GTM revenue initiatives
- Support sales teams with the adoption of trained behaviours and best practices until successfully embraced
- Partner with Sales Leadership and Revenue Operations Managers to establish KPIs and Metrics to measure the adoption of and success of enablement activities
- Work closely with the Revenue Operations Managers to understand/diagnose the performance in the region, and consequently support Sales Leadership with identifying individual and team training needs, coaching needs, additional resources and suggested practices
- Work with Rev Ops Managers, Sales Trainers and the Competitive Analyst to develop and update resources and materials. This includes sales scripts, playbooks, coaching activities, presentations, one-pagers, knowledgebase, etc
- Leverage data-driven insights and analytics to inform decision making while also balancing anecdotes & feedback from stakeholders to maximize impact.
- Act as a trusted advisor to the Sales Leadership team and provide insights and recommendations to drive sales productivity and optimize sales processes.
- Promote a culture of feedback and constant improvement by actively gathering feedback from ICs and leaders.
- Provide regional insights on global initiatives to the wider Revenue Operations team and GTM Leadership org
- Partner with other cross-functional teams to ensure that sales enablement initiatives are aligned with overall business objectives.
- Collaborate with regional counterparts sharing ideas
What you’ll be bringing to the team:
- Understanding of the GTM sales environment
- Experience in developing and running enablement programs
- Experience in using a data driven approach to enablement in order to measure success and identify areas of opportunity
Who you are:
- You like working with data and clearly articulating useful, actionable insights
- Excellent communication and presentation skills
- Ability to build strong relationships and connections with people in a cross-functional and fast evolving environment
- Self-starter and naturally curious personality
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and let’s have a chat!
What’s in it for you?
Come live the Lightspeed experience...
- Lots of autonomy, flexible work culture and the option of fully remote work
- Genuine career opportunities in a company that’s creating new jobs everyday
- Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
- Work in a team big enough for growth but lean enough to make a real impact
- Development of very high traffic products, used at the global scale
- Opportunities to learn and expand your skill set
- Become a valued part of the diverse and inclusive Lightspeed family
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed equity scheme (we are all owners)
- Flexible paid time off policy
- Health Insurance
- Health and wellness benefit of $500 per year
- Paid leave and assistance for new parents
- Mental health online platform and counseling & coaching services
- Volunteer day
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
