People Services Representative

Primary Function of Position 
We are looking for a motivated and detail oriented individual, who will create a positive experience to all our customers, to join our Human Resources People Services Team. You will have an opportunity to multi-task a lot of different and interesting work. Our team of Human Resources Representatives provides employee benefits support including medical, dental, rewards and recognition, and processing transactions in our Human Capital Management (HCM) System for employee data changes. Examples of some of these changes are the following: manager, manufacturing shift, cost center and work location changes.

Essential Job Duties

• Provide support to employee’s questions and inquiries, delivering high-level customer service.
• Ensure a positive onboarding experience for new hires by ensuring all aspects of onboarding are completed accurately and timely including communication with new hires.
• Administer employee data changes, including managing and maintaining employee files and master data.
• Ensure that employee and organizational data integrity is maintained during administration processing, following data management processes and procedures.
• Identify, raise and apply continuous improvement to services and HR systems.
• Manage inquiries related to use of HR systems
• Perform other HR operational tasks such as: data entry, employment verification requests, E-verify process, background checks, coordination with payroll, and overall maintenance of employee records, ensuring data integrity.
• Schedule interviews for candidates and effectively manages overall candidate experience through clear communication, timely updates, and remaining flexible to changes. Maintain close communication with hiring managers and interview team to keep them updated throughout the interview process.
• May assist with administering other special projects as needed.

Required Skills and Experience 

• Passion for delivering world-class customer service with focused attentiveness and responsiveness to employee needs.

•  Demonstrated ability to manage multiple tasks requiring rigorous and meticulous attention to detail.

•  Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.

•  Loves to partner with others to get to better solutions and outcomes and seeks input to make better informed decisions.

•  Excellent organizational skills and initiative to improve processes.

•  Experience with the following tools a plus: Workday (or other HCM system), Smart Recruiters (ATS) and ServiceNow.

• Minimum 2+ years of Human Resources experience.

Required Education and Training 

Bachelor's degree and/or certification in HR, Business Administration, or related field is preferred.

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