QAD is looking for a person who will be the primary point of contact for employees and managers seeking HR support and guidance. You will be the primary People Services Representative for the EMEA region. In this role, you will be responsible for delivering efficient and effective HR services, addressing inquiries, and providing assistance on a wide range of HR-related matters. You will ensure timely resolution of inquiries and strive to enhance the overall employee experience within our organization.
This role may be fully remote, working in the afternoon shift based in Mumbai.
What You will do:
Frontline Support: Act as the initial point of contact for employees and managers seeking HR assistance via phone, email, or chat.
Inquiry Handling: Respond promptly and accurately to inquiries related to HR policies, procedures, benefits, payroll, employee data, and other relevant topics.
Issue Resolution: Resolve Tier 1 HR inquiries and requests efficiently, escalating complex issues to Tier 2 or appropriate HR specialists when necessary.
Data Management: Maintain accurate employee data records in the HR information system (HRIS) and other databases, ensuring data integrity and confidentiality.
Documentation: Prepare and process HR-related documentation, including employment verification letters, status changes, and other administrative tasks as needed.
Employee Self-Service Support: Assist employees with navigating self-service HR systems, troubleshooting technical issues, and providing guidance on accessing resources.
Compliance: Stay updated on HR policies, procedures, and legal requirements to ensure compliance with relevant regulations and company guidelines.
Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the HR Shared Services team.
Customer Service Excellence: Provide high-quality customer service by demonstrating empathy, professionalism, and a solution-oriented approach in all interactions.
Collaboration: Collaborate with other HR teams, including Talent Acquisition, Benefits, Compensation, and Employee Relations, to ensure seamless service delivery and support HR initiatives.
Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
2+ years of professional HR experience in HR shared services, customer service, or administrative support role preferred.
Computer skills: Working knowledge of HRIS Systems (Workday preferred). Proficiency in Google Productivity Suite is highly desired.
Other knowledge: Solid understanding of HR policies, procedures, and best practices. Familiarity with HRIS and case management systems is advantageous.
Demonstrated ability to handle sensitive information with discretion and maintain confidentiality at all times.
Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
Strong analytical and problem-solving skills, with the ability to effectively troubleshoot and resolve issues.
A customer-centric mindset with a commitment to delivering exceptional service and support to internal stakeholders.
Detail-oriented with strong organizational and time management skills, capable of managing multiple tasks and priorities effectively.
Ability to collaborate effectively within a team environment and contribute to a positive and inclusive workplace culture.
Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
Languages: fluent English; French or any other additional language such as German will be of an additional advantage
About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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