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Processing BAU HR activities and processes that require relevant system access and knowledge. Leading a team of MDM specialists (if applicable) incl resourcing, communication, motivation, talent management, workload management, governance etc. as described in PS Team Leader job description.
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Change management – owner of the change process in PS: responsible for Change form updates, all new requests to be reviewed and stored, close contact with EMEA Change manager (regular catchups, informing our teams) & other relevant roles (Global process owners, HR Operating Office).
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Project Support – supporting team leaders and managers with incoming projects when applicable (helping create and track project plans, attending project calls etc)
- Department KPIs & control mechanisms – setting up and reviewing KPI metrics incl quality measures (decides on the approach, reviews with managers as applicable, hyper-care metrics management), data breach, escalations tracker and other control mechanisms across PS.
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Reporting and analysing the metrics using a dashboard/governance meetings, making sure all relevant metrics are in place and standardized for PS bonus structure & external governance; Process Documentation – implementing standard SOPs and process maps into PS teams to capture current process; ensure training materials exist in all teams and are up to date in relevant languages; To be present on all relevant calls re process changes and assisting with implementing the change to BAU (organizing KT, WDs, internal comms)
- Best practice sharing within teams – regular attendance of relevant team meetings to be up to date about process/system changes & suggest best practices across teams where relevant; suggest a model of best practice sharing meetings (team members, team leaders..)
- Continuous improvement of the PS service – WD/APS changes and controls, process improvement suggestions (actively working with PS teams to identify areas for improvements), regular meetings with the PS teams to identify issues/blockers;
Specialist skills could include:
- Project Management
- Process Design
- Operating Model Design
- Technology Solutions
- Data & People Analytics
- Patience and understanding especially as connecting with the Global business.
- We are cooperating with an all types and sizes of clients from all around the world which allow us to provide a very diverse portfolio of projects and technologies to choose from to our people.
- You will be part of a startup-minded branch of a company with a supporting and stable team environment.
- Your contributions will have a distinct impact on our clients.
With us, you will become part of:
- An international team, where you can gain new/relevant experience.
- An environment where you will never fall into a routine work.
- Career path growth astounding – client grows, our team grow, you grow!
- Friendly international team of creative minds
And we offer even more!
- Laptop and Mobile with international tariff even for your private use.
- Cafeteria and benefits to choose from – life insurance, pension insurance, Edenred Cafeteria and more are coming
- Meal vouchers.
- 5 weeks of paid vacation
- Wellness Days
- Volunteering Days
- Medical advisory system - ulekare.cz
- Well-being benefit.- Soulmio
- Flexible hybrid home office work conditions.
- We also enjoy a few social evenings together and we create a lot of opportunities to get together for those who enjoy life outside of work.
- We value self-education and learning new technologies, so we support all our team members in obtaining new training, attending learning tutorials and conferences etc.
Inclusion and Diversity
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners, and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds, and cultures.
About dentsu
Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to achieve client growth and to shape society.
Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to excel.
Merkle do not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience required in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.
As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.
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