People Service Desk Analyst (6 months contract/Bangkok-based)

Get To Know Our Team  

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.  

The Opportunity  

This role will be part of the People Help Desk team, supporting Level 1 service requests from Agodans. The successful candidate will have an opportunity to gain hands-on experience across a wide range of HR domains and help build out a new service desk product.   

In This Role, You'll Get To  

• Acting as a point of contact to support employees reporting issues, requesting information, access, or other services in for People team related topics.  
• Managing the Help Desk work-queue in a professional and consistent manner that ensures incidents, requests and queries are dealt with efficiently. 
• Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and People team members. 
• Provide Level 1 support for People Help Desk and escalate to Level 2 teams as appropriate. 
• Identify and diagnose issues and problems. 
• Categorize and record reported queries and provide solutions. 
• Support maintaining internal and external knowledge base. 
• Delivering support service through multiple channels email, chat, Zendesk, self-service, and automated 
• Identify trends and work closely with subject matter experts to suggest improvements  

What You'll Need to Succeed  

• Customer focused and service oriented - constant customer communication is part of the daily tasks.  
• Good problem-solving and communication skills. 
• Good English language skills – systems configuration and employee communication are conducted in English primarily.
• Can identify and address gaps in business process workflows.
• Growth mindset.
• Team player, loves working with a diverse team.
• Strong attention to detail and accuracy.
• Sense of humor is a must.  

It's Great If You Have  

• Any experience in HR/ People functions is a plus, but fresh graduates are welcome.  
• Bachelor’s Degree in Human Resources, Business Administration, or related field.  
• Fluency in English.  
• Experience in a similar position is an advantage. 
• Any experience with Zendesk product platform and Workday/HRIS.

**This role is Based in Bangkok/6 months contract with potential to renewal** 

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