People & Performance Manager

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

The People & Performance Manager will play a pivotal role in supporting and developing our teams. Working closely with Team Leads, and individual contributors, you will help to develop our colleagues skill sets and progression planning to ensure continual best in class service delivery.

You’ll be based onsite in a modern and dynamic office environment 70% of the time, ensuring you are involved in supporting day to day activities and allowing you to have visibility of opportunities and challenges as they arise.

Here are some activities that might make up a typical week:

• Foster a culture of continuous improvement through the development and delivery of training programs and professional development opportunities.
• Team development and performance management meetings with team members, identifying areas for development
• Work collaboratively with colleagues to proactively align talent with upcoming project requirements
• Provide coaching to Team Leads around appraisal and development strategies.
• Deliver data and insights on team and individual performance trends, including areas for improvement, individuals ready for progression and any areas for concern
• Identify barriers to delivery for team members, and brainstorm strategies to navigate these challenges.
• Development and manage skills matrix to assess current skill level
• Facilitate team meetings to discuss upcoming initiatives and events and communicate business updates  from across Sword Group.
• Manage recruitment processes to attract top talent, ensuring a positive candidate experience throughout.
• Oversee holiday and absence management, ensuring key services are continually delivered.

Requirements

At its core, this role is about our people. We’re dedicated to the success and development of our teams, and as People & Performance Manager, you will play a vital role. You’ll work closely with tour customers to proactively support workload, also with internal colleagues, such as HR, Finance and Customer Experience, to ensure your team have the right tools to do their job, and to develop as part of their career path.

Key Skills and Experience Required:

• Proven experience in a people management role, ideally within the technology or services sectors.
• Demonstrable ability to develop and implement strategies that drive engagement and performance.
• Exceptional communication, interpersonal, and relationship-building skills.
• Ability to analyse data to inform decision-making and improve processes.
• Strong organisational skills and the ability to manage multiple projects simultaneously.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.  If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience.  We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.