People Operations Manager

SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity. 

Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.

We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in San Francisco, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities:

The People Ops Manager is a key member of the People Operations team in helping support a SHIELD to be a great place to work for our employees globally. We're looking for a passionate and motivated individual, that is able to execute functions independently and yet work collaboratively to support our People Ops projects in a fast pace environment.

• Plan and coordinate SHIELD's workforce to best use our employees’ talents
• Link SHIELD’s management with our employees
• Plan and oversee employee benefit programs
• Serve as a consultant with other team leads advising them on human resources issues, such as equal employment opportunity and sexual harassment
• Work alongside internal teams to drive the end-to-end recruitment processes
• Handle staffing issues, such as mediating disputes and directing disciplinary procedures

Requirements

• Bachelor's Degree in Business or related fields
• Minimum 7 years of relevant experience
• Ability to work independently and as a team player in a fast-paced environment
• Problem solver with strong initiative and meticulousness
• Have a strong affinity for critical thinking, hands-on execution, and result orientation
• Demonstrated capabilities with people and project management
• Versatile and has strong perseverance mindset
• Excellent verbal and written communication skills