People Operations Associate

About the Role

Are you passionate about creating exceptional employee experiences and fostering a vibrant workplace culture? We’re looking for a People Operations Associate to join our dynamic team. In this role, you’ll spearhead onboarding and offboarding processes, streamline Human Resources operations, and ignite impactful employee engagement initiatives. Your dedication will ensure that every new hire feels welcomed, departures are handled smoothly, and our employee records are impeccably maintained. By cultivating a positive work environment and providing essential support on policies and procedures, you’ll help build a strong foundation that drives our organization’s growth and success. Additionally, you’ll have the opportunity to collaborate with our Global PeopleOps team members in both India and Ukraine. 

While our team is fully remote, we’re seeking candidates who reside in the Pacific or Mountain time zone. 

What You’ll Do

• Welcome and Farewell with Excellence: Plan and facilitate onboarding procedures for new team members, conduct insightful exit interviews, and lead constructive feedback sessions.
• Enhance HR Operations: Collaborate with a global team to continuously improve HR processes, ensuring a positive and efficient employee experience.
• Create Valuable Resources: Develop comprehensive documentation and resources that support our HR policies, processes, and programs.
• Maintain Precision: Keep our HR information systems (like bob, Lattice, etc.) up-to-date with accurate and meticulous records.
• Ensure Compliance: Guarantee our organization adheres to all relevant employment laws and regulations.
• Drive People Operations Projects: Support initiatives such as DEI programs and employee engagement efforts, working closely with stakeholders to meet project goals and deliver outstanding results.

What We’re Looking For

• Experience: 1-3 years in HR, with a solid understanding of HR policies, procedures, and best practices.
• Communication Skills: Strong interpersonal and communication skills to effectively engage and connect with individuals at all organizational levels.
• Detail-Focused and Organized: A creative mindset paired with strong organizational skills and keen attention to detail.
• Technical Proficiency: Experience with HR systems; familiarity with Hibob and Lattice is a plus. Proficient in MS Office, especially Excel and PowerPoint.
• Key Competencies: Adaptability, Attention to Detail, Collaboration, Communication, Problem Solving, Performance Drive, Customer Service, Decision Making, Interpersonal Skills, Manages and Organizes Information, Stakeholder Management.
• Legal Knowledge: Solid understanding of labor laws, regulations, and compliance requirements.

Why You’ll Love Working With Us 

• Positive Impact: Play a key role in shaping our company culture and enhancing the employee experience.
• Growth Opportunities: Be part of a growing organization where your contributions directly influence our success.
• Collaborative Environment: Work alongside passionate and supportive colleagues who value your input and expertise.
• Innovative Projects: Lead and participate in exciting projects that drive diversity, equity, and inclusion within our workplace.
• Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely in the Pacific or Mountain time zone. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.

Ready to make a meaningful impact and grow your HR career with us? Apply today and help us build a thriving, supportive, and engaging workplace! 

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Fully Remote Work Environment
• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Flexible time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Remote From these States

Arizona, California, Idaho, Nevada, New Mexico, Oregon and Washington.

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.       

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

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