People Operations (and Employee Experience)

💙 Our Mission

At NALA, we’re on a mission to transform how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we’re simplifying financial transactions for individuals and businesses alike—helping them thrive in a global economy.

We’re driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you’re passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale.

🙌 Your Mission

In the People Team our mission is to care for the company, build a high performance culture and attract the best talent. Your mission is to support the broader People team by making sure that we effectively run the company. From Onboarding to Offboarding and everything in between, you will ensure that these processes are run smoothly and effectively. BUT WAIT THERE’S MORE!

We FIRMLY believe that People Operations is how employees experience the company and we also would love to you bring fun, energy optimism and excitement to the role too! Onboarding may be a day to day role for you but for the new joiner, it is one of the most exciting days of their lives and we want our processes to do the day/week/month justice!

🎯 Your Responsibilities in this Role

• Lead initiatives to create a vibrant office culture, including organising our social calendar, and thinking about celebration and recognition programs.
• We’re a growing start up so you’ll get to dive into an array of tasks, general office duties, program coordination and project management. This might look like; running to the Apple store to pick up laptops, assisting in office moves as we scale, and running office or industry events.
• Create delightful and impactful people experiences for our in person London based team and our global team
• Support us on general people-related issues during the entire employee lifecycle from onboarding until offboarding.
• Support the wider People Team on projects when required
• Manage various administrative tasks, including maintaining employee records in our HRIS, processing changes in employment status, and ensuring compliance with regulatory requirements.
• Assist in building our employer brand by utilising social platforms like LinkedIn
• Promote a positive workplace culture by embodying the NALA values, welcoming feedback, and encouraging others to do the same, thereby enhancing the overall employee experience.

🔥 Must Have Requirements

• You’re a people person with a high level of emotional intelligence.
• Being tenacious is one of your superpowers.
• You have excellent communication skills, a sense of urgency, accountability, and ownership
• Previous experience in a People or Administrative role in a start up
• You thrive in a role that allows you to serve others, and you enjoy interacting with people
• You’re in your element in a fast-paced high growth environment
• You are detail oriented–you double check your work and nothing gets past you
• You take ownership, are eager to learn everyday, and have the drive to do so

💪 Nice to Have Requirements

• A Human Resources Degree or CIPD qualification
• You have experience with the systems and tools that we use daily; Notion, Slack, Jira, Google Suite, etc.
• Experience using social media for business purposes
• Ability to speak Swahili or French
• Experience in a fast growing fintech

🎤 Interview Process

If successful you will be selected for our interview process which has 3 stages:

[30mins] Interview with our Talent Partner

• In this stage, we want to get to know you and your experience deeply and we will focus closely on your experience as detailed on your CV. The best preparation is to just know whats on your CV really well 👍

[30min] Interview with the People Team

• The People team will go through our company values and talk to you about your experience working in fast paced environments.

[45min] Task Review & Q&A with the People Team and Executive Assistant to the CEO.

• You will be asked to complete a brief task as part of the interview process. This will help us understand your natural communication style and approach to work.

⭐️ Benefits

• 27 Days Off Plus UK Bank Holidays: Take the time to decompress. Working at a startup is hard!
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
• Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period)
• Global Workspace: Get access to WeWork locations worldwide.
• Learning Budget: Fuel your growth with $1000 annually for learning and development.
• Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team.
• Monthly Socials: Join fun social events every month for great times.
• Free Coffee: Enjoy barista-style coffee at your fingertips.

✅ How to Apply

• You will need to upload a CV and a 1 minute Loom (it’s free to sign up and use) video to us explaining why you have applied to this role 🙂
• We appreciate that this is an unusual request but not only would we love to get to understand the “WHY” behind your application but being comfortable using digital tools and creating content will be a huge plus for this role