People Operations Administrator

Duties include (but are not limited to), Recruitment & Onboarding:

• Coordinate the new hire orientation and onboarding activities in line with People Operations EMEA, liaising with the People teams across EMEA to ensure a seamless integration.
• Respond to candidate queries relating to their new hire documentation, escalating such to the HRBP where relevant.
• Ensure new hire documentation is processed in time for payroll and be on hand to manage day to day queries
• Support with the onboarding induction program run bi-weekly across EMEA

Employee Records Management:

• Maintain accurate and up-to-date employee records, ensuring alignment with HR policies and procedures established by People Operations
• Collaborate with People Operations team to ensure consistency in data management and compliance with local regulatory requirements.
• Responsible for local invoices and raising of purchase orders
• Support with the processing of Holiday and absence for the Netherlands and across other EMEA markets 

Benefits Administration:

• Serve as a liaison between employees and People Operations, EMEA to address benefit-related inquiries and facilitate enrollment processes.
• Manage and respond to ad hoc benefits questions and escalate when necessary. 

HR Policies and Procedures:

• Communicate HR policies and procedures to employees, ensuring alignment with guidelines established by People Operations.
• Collaborate with local HR Business Partners to update and maintain the employee handbook and other relevant HR documentation.

Payroll support:

• Collaborate with EMEA Payroll to ensure accurate and timely processing of payroll for employees.
• Provide support for holiday administration and escalating basic payroll discrepancies.

Offboarding processes:

• Manage local processes such as employment verification; LOA verification; liaison with payroll, health insurances, government bodies and document filing / storage
• Support with conducting exit interviews and processing termination paperwork.
• Coordinate with relevant departments and EMEA People Operations to ensure smooth transitions and completion of necessary tasks, such as returning company property and updating records.

Query Management:

• Managing Level 0 queries through the ServiceNow ticketing system and escalating when appropriate to the HR Business Partners
• Provide support and cover for People Operations team members in periods of absence.

HR Reporting:

• Process basic level data requests.

General Support to the People Business Partner:

• Collaborate and provide support to the People Business Partner based upon projects or activities agreed with the EMEA People Operations Lead.
• Be an advocate for local best practices across EMEA. 

Requirements:

• Previous experience in HR administration, preferred.
• Basic knowledge of local employment laws and regulations.
• Proficiency in HRIS software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Collaborative mindset with the ability to work effectively with a shared service center
• Can do attitude, be someone who is prepared to multitask and can provide administrative support at all levels
• Has a great attitude and responds well during periods of change
• Ability to speak and write in English and Dutch is essential.