The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
We are in search of a People Manager, CX to join the Customer Experience team at The Farmer’s Dog. The primary role of the People Manager is to train, coach and mentor their Group Leads and Associates. In this, they are directly responsible for focusing their groups on delivering exceptional customer support- our top priority. Our people leaders should expect to spend time on initiatives that will enhance employee and customer experiences. Importantly, they will also support our associates and leads by handling raised issues, reducing our customer’s level of effort, and improving first contact resolution in all channels.
A successful People Manager should have the ability to proactively identify and solve problems. They will be able to mentor and help with career roadmap planning for both Group Leads and Associates. A People Manager is an exceptional communicator and collaborator; they understand that their strength is to bring people together to provide the best solutions for the tasks at hand.
People Managers will be expected to instill their direct reports and Associates with a sense of ownership for their individual and group results. They should be able to report out weekly accomplishments, key results and progress towards objectives. They will oversee a QA process driven in large part by the groups themselves, participate in ticket handling calibration sessions and provide guidance to all on standard processes.
The schedule is Friday to Monday, with a minimum of 40 hours per week. This role follows a 4x10 schedule, with start times varying between 10:00 AM and 12:00 PM based on coverage needs
Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.
