People Experience Lead

US - Remote

The People Experience Lead plays an essential role in guiding and advising staff on their resources, solving  employee issues and providing objective resolutions, ensuring proper interpretation and fair application of employment policies, and navigating complex employment situations. You hold sacred our Lush culture and values through fearless leadership and owning the experience of every employee. You grow talent by coaching, supporting and developing the People Experience Team in people best practices as relates to safety, well-being, compliance, and integrity between our business and people; you know how to be curious about their opportunities and how to be real with feedback and support. 

Lush values people that can adapt and evolve to the needs of our business,  identify trends patterns, and provide solutions to improve engagement, retention, and the overall employee experience. Our Lush employees live with purpose, finding their personal value connected with the values of our business, bringing their work and life paths into one holistic journey

Your core RESPONSIBILITIES will include: 

• Mentor and support the growth of People Experience Specialists through hands-on coaching, constructive feedback, and targeted training.
• Update and maintain policies and procedures to align with local employment laws and compliance standards
• Manage and resolve performance and employee relations challenges, separations, terminations and leaves across the many business areas in North America
• Utilize employment law to provide expert HR advice that meets the Lush People-led approach
• Participate and support the management, execution and completion of annual projects
• Maintain processes that uphold Lush employment policies, culture and values
• Lift up employee feedback or concerns to the appropriate teams and plan for resolution including facilitating dialogue, mediation and roundtables
• Partner with other teams to collate employee feedback and identify themes to address and make change
• Support the People Experience Manager with management and resolution of all litigation, mediation and legal claims in North America
• Collaborate with People Partners to launch initiatives, streamline communication, and address engagement issues
• Objectively assess escalated complaints and determine the proper protocol. Involve the right people at the right time and report back on results
• Assist with analyzing ER data to identify themes, trends and insights to address opportunities to improve the employee experience
• Support the development of quarterly people audits
• Promote wellbeing resources provided through our third-party vendors, ensure staff are taking advantage of available programs and work with the benefits team to improve metrics
• Provide expert knowledge of emergency protocol, safety procedures, and incident response; responsible for coordination of efforts and involvement of the right teams at the right times
• Aid the return-to-work process for employees who’ve taken leave, act as liaison between the benefits team, employee and manager to ensure a smooth transition
• Support staff and managers in time and attendance best practices, including following break and meal rules, availability and scheduling agreements, and time off and leave requests
• Consistently apply and reference company policies in all employee interactions
• Stay informed on Lush initiatives and changes, and communicate relevant updates to staff
• Provide expert support across policies, operations, benefits, time and attendance, compensation, and people practices

You bring the following QUALIFICATIONS: 

Required: 

• 3-5 years direct employee relations experience managing a broad range of ER cases, including workplace harassment, loss prevention, and day-to-day performance management
• 3-5 years’ experience in retail, manufacturing and or corporate HR functions
• Proven ability to supervise, coach, and develop teams
• Strong track record in managing complex employee complaints, time and attendance issues, leave management, and consistent policy application
• In-depth knowledge of local employment laws and the ability to apply relevant legislation effectively and practically in day-to-day people practices
• Experience in developing & maintaining strong people practices/programs across multiple business areas
• Demonstrated experience and knowledge of coaching, mediation and investigation best practices
• Ability to analyze people problems, collaborate on solutions and implement plans
• Ability to build relationships, trust, and manage complex team dynamics through mediation, facilitation, coaching and performance plans
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills 
• Proficient in Excel, Microsoft suit, and adaptable to other systems as required 
• Ability to travel up to 20% to shops, Vancouver, or Toronto for work and meetings.

Preferred: 

• Location: Open to remote US applicants
• HR coursework, degree or certification a plus
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Job Type: Regular, Full Time. Remote Position 

Job Location: Remote - United States 

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer. 

We thank all interested applicants; however, only qualified candidates will be contacted.

We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence , contributing ideas for the future and share in the rewards of success when the company is doing well.

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Recruitment Process Overview: